RN - Lead Patient Flow Coordinator (FT) 7p - 7a, Digital Care
Company: Ballad Health
Location: Johnson City
Posted on: May 8, 2024
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Job Description:
*Job Title:*RN - Lead Patient Flow Coordinator (FT) 7p - 7a,
Digital Care - Johnson City, TN*Job
Code:*MSHA000C7K*Location:*BALLAD CORPORATE, Johnson City,
TN*Position Type:*Full-time (scheduled 72 hrs or more per pay
period)*Job Definition**Job Description**SCOPE OF POSITION*The
Patient Flow Coordinator Team lead, under the direction of the
Manager, Patient flow Center, will be responsible for working as a
patient flow coordinator with these additional duties:* Oversee the
patient bed management queue, documentation, and staff
assignments.* Ensure the handling of bed placement workflows are
followed* Calling staff to cover for absences: If cannot find
coverage may require working in addition to regular scheduled work
time.* Provide support to patient flow staff and in challenging
situations, assist and take the lead when placing emergent patients
and/or patient bed management issues that need escalation.* Assist
with educating & reeducating team members regarding new workflows,
procedures, and practices.* Address issues as they arise
professionally and if unable to resolve escalate to Manager,
Patient Flow or Manager on call for clinical command center* Report
any concerns involving the patient flow center to Manager, Patient
Flow or manager on call for clinical command center* Attempt to
deescalate volatile situations within the call center* Monitor and
control noise level inside the brain where multiple teams work*
Help promote teamwork and boost morale* Work closely with Transfer
Center, Comms Center, facility leadership, Behavioral Health and
LTC while on shift to place patients as timely as possibly* air
traffic controls the management of patients beds for all Ballad
facilities during shift* Ensure appropriate team lead hand off at
shift changeThe Patient Flow Coordinator coordinates patient
throughput from all points of entry to facilitate overall hospital
patient flow by collaborating with the medical staff and other
members of the interdisciplinary team in the coordinating,
organizing, and planning, of patient movement within the system.
The coordinator will be responsible for adding and accepting
patients to appropriate beds based on patient acuity level,
services needed and hospital capacity restraints. This person will
coordinate and strategize the complex placement of incoming ER and
direct admissions, inter-hospital transfers, post-operative
patients needing inpatient and patient transfers outside of the
system in accordance with Ballad policies, using real-time capacity
planning dashboards. The Patient Flow Coordinator will communicate
ongoing changes and challenges to the Patient Flow Clinical Lead or
the Manager. He/she will work with house supervisors, facility
CNOs, transfer coordinators, and RCMCC coordinators to manage
patient admissions, transfers and placement within the capacity and
capabilities of each facility/unit while continually air traffic
controlling the system capacity and needs. This position will
utilize his/her knowledge and expertise to facilitate safe and
efficient patient throughput focusing on placing the right patient
in the right bed at that time. Accurately relay information
regarding diagnosis and special needs. Monitor bed planning
performance, managing supply and demand. Engage in continual
problem solving to maintain positive patient flow under tight time
frames and limited bed resources: multitask according to changing
priorities. Collaborate with EVS to manage and prioritize patient
room cleaning. Prepare for daily bed meeting and assess for
admission capacity by communicating with relevant House Supervisors
in a timely manner; assess need for overflow plan. The Patient Flow
Coordinator will prepare end of shift report.The coordinator will
maintain a professional image and exhibit excellent customer
service and relations with physicians, nurses, and co-workers. The
coordinator will demonstrate leadership and commitment with respect
to the quality management system by promoting the use of the
process approach and risk-based thinking by engaging, directing,
and supporting persons to contribute to the effectiveness of the
quality management system requirements by promoting improvement.
The Patient Flow Coordinator monitors real time throughput metrics
and escalates delays in patient flow to clinical coordinator and/or
the manager, patient flow center. The coordinator will maintain
real time accuracy of bed placement software, including but not
limited to patient demographic data and patient placement
indicators. Utilize the chain of command for clinical or other
situations that are beyond the scope of the placement specialist
immediately to support flow and the safety of patient placement.The
Patient Flow Coordinator will ensure accurate and concurrent data
collection and maintenance in the electronic health record. The
coordinator will complete training requirements and demonstrates
competence in all software applications needed to effectively
perform job duties. The coordinator will adhere regulatory
requirements such as EMTALA, Ballad Health Ethics and Compliance
policies, and quality initiatives. As well as to monitor
self-compliance and implements process changes to ensure compliance
to regulations and quality initiatives. The coordinator ensures
high quality, patient-centered care by facilitating the throughput
of patients within the entire health system to provide optimum
efficiency of resources and timely management of patient
care.*REPORTING RELATIONSHIP*See table of organization*EDUCATION
AND EXPERIENCE*Bachelors Degree RN or LPN with 5 years experience
in clinical environment*Compensation**Location and Work
Requirements**Work Schedule:*7 PM to 7
AM*Shift:*Night*Weekends:*Rotating Weekends*Travel Required:*No
TravelJob Type: Full-timeby Jobble
Keywords: Ballad Health, Johnson City , RN - Lead Patient Flow Coordinator (FT) 7p - 7a, Digital Care, Healthcare , Johnson City, Tennessee
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