Support Clerk

Company: ACI Health Inc
Location: Cherokee
Posted on: February 16, 2026

Job Description:

Job Description Job Description About the Role: The Support Clerk plays a vital role in ensuring the smooth operation of administrative and customer service functions within an organization. This position is responsible for providing timely and accurate support to both internal teams and external clients, facilitating communication, and managing documentation efficiently. The Support Clerk will handle a variety of clerical tasks including data entry, record keeping, and responding to inquiries, which directly contributes to the overall productivity and service quality of the company. By maintaining organized records and supporting operational workflows, the Support Clerk helps to minimize disruptions and improve the effectiveness of business processes. Ultimately, this role is essential in fostering a positive experience for customers and colleagues alike through dependable and professional support services. Minimum Qualifications: High school diploma or equivalent. Proficiency in basic computer applications such as Microsoft Office (Word, Excel, Outlook). Strong organizational skills with attention to detail. Effective verbal and written communication abilities. Ability to manage multiple tasks and prioritize workload efficiently. Preferred Qualifications: Previous experience in an administrative or customer support role. Familiarity with customer relationship management (CRM) software. Basic knowledge of data entry and record management best practices. Ability to work independently as well as collaboratively within a team. Additional training or certification in office administration or related fields. Responsibilities: Manage and organize incoming and outgoing correspondence, including emails, phone calls, and mail. Maintain accurate records and databases by entering, updating, and verifying information. Assist in preparing reports, documents, and presentations as needed by various departments. Respond promptly and courteously to customer inquiries, providing information or directing them to the appropriate personnel. Support team members with administrative tasks such as scheduling appointments, coordinating meetings, and managing office supplies. Skills: The required skills such as proficiency in Microsoft Office and strong organizational abilities are utilized daily to manage documentation, communicate effectively, and maintain accurate records. Verbal and written communication skills enable the Support Clerk to interact professionally with customers and colleagues, ensuring clear and courteous exchanges. Time management and multitasking skills are essential for handling various responsibilities simultaneously without compromising quality. Preferred skills like familiarity with CRM software enhance the ability to track customer interactions and improve service delivery. Additionally, the capacity to work both independently and as part of a team supports a flexible and cooperative work environment, contributing to overall operational success.

Keywords: ACI Health Inc, Johnson City , Support Clerk, Administration, Clerical , Cherokee, Tennessee