Auto Repair Service Advisor
Company: Hillman Family Automotive
Location: Sylva
Posted on: February 14, 2026
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Job Description:
Job Description Job Description About the Role: Join Hillman
Family Automotive as an Auto Repair Service Advisor, where you'll
be the vital link between our customers and our skilled
technicians. In this role, you'll ensure that every vehicle repair
is handled with care and precision, providing exceptional service
in a friendly and professional environment. Responsibilities: Greet
customers and assess their automotive repair needs with a friendly
demeanor. Provide accurate estimates and explain repair options to
customers clearly. Coordinate with technicians to ensure timely and
efficient service delivery. Manage customer follow-ups and maintain
communication throughout the repair process. Process customer
payments and handle transactions accurately. Maintain a clean and
organized service area to enhance customer experience. Stay updated
on automotive technology and repair techniques to provide informed
recommendations. Assist in managing inventory and ordering parts as
needed. Requirements: High school diploma or equivalent;
automotive-related education is a plus. Proven experience in an
automotive service advisor role or similar position is a plus.
Excellent communication and customer service skills. Strong
organizational skills and attention to detail. Ability to work in a
fast-paced environment and handle multiple tasks. Familiarity with
automotive repair processes and terminology. Valid drivers license;
ASE certification is a bonus. Positive attitude and a team-oriented
mindset. Must have strong drive to compete and to serve. This is
not your ordinary job. About Us: Hillman Family Automotive has been
serving the Sylva, NC community for over a decade, building a
reputation for quality service and customer satisfaction. Our
dedicated team is passionate about cars and committed to providing
a welcoming environment where both customers and employees feel
valued and appreciated. Pay depends on experience.
Keywords: Hillman Family Automotive, Johnson City , Auto Repair Service Advisor, Customer Service & Call Center , Sylva, Tennessee
