Assistant General Manager

Company: Books-A-Million
Location: Johnson City
Posted on: January 8, 2021

Job Description:

The Assistant General Manager manages the day to day operation of the store as Manager On-Duty in conjunction with the management team to maximize sales and customer service. The Assistant General Manager may also be responsible for one of the following categories: book, buyback, or media.Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all Company policy and guidelines
• Operates the store as the Manager On-Duty in conjunction with the management team.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates and Leads within category and facilitates cross training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Consults with the General Manager on associate performance
• Perform other duties as assigned.Job RequirementsCore Competencies
  • Interpersonal Skills
  • Team Management and Development
  • Action OrientationQualifications and Education Requirements
    • 21 years of age or older
    • High school diploma or equivalent, some college preferred
    • Previous experience in a supervisor role
    • Successful completion of all required background screeningsPreferred Skills
      • Computer and cash register skillsPhysical and Environmental Requirements
        • Must be able to stand and walk for extended periods of time.
        • Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
        • Must be able to lift or team lift objects up to 50 lbs., with or without assistance.
        • Must be able to communicate using speech, sight, and sound with or without assistive device.
        • Must be able to stand, walk, climb, bend, stoop or crouch while performing daily activities of the job.

Keywords: Books-A-Million, Johnson City , Assistant General Manager, Executive , Johnson City, Tennessee