Real Estate Call Center Manager

Company: Griffin Home Group
Location: Jonesborough
Posted on: September 20, 2023

Job Description:

Are you an experienced Real Estate Inside Sales Agent (ISA) Manager with a knack for leading and developing high-performing teams?

Are you ready to take on a new challenge and build a call center department from the ground up?

If so, we have an incredible opportunity waiting for you at Griffin Home Group!

Company Overview:

Griffin Home Group is a dynamic and mission-driven company that is revolutionizing the real estate industry. Our unique business model combines strategic partnerships, cutting-edge marketing, lead generation, follow-up, and qualification to deliver exceptional results. We're growing rapidly, and we're looking for a talented individual to join us in a key leadership role.

Role Overview:

As our Champion Call Center Manager, you will be instrumental in leading and shaping our call center department. With a focus on real estate inside sales, you will build and manage a team of US and international callers, ensuring their success in generating leads, following up with prospects, and qualifying opportunities. Your expertise in hiring, training, and managing Inside Sales Agents (ISAs) will be vital in driving our growth and success.

If you're ready to take the reins and build a call center department that will shape the future of our real estate business, we want to hear from you!

Join Griffin Home Group and be part of our mission to disrupt the industry.

To apply, please submit your resume and a cover letter detailing your experience in leading and managing Real Estate Inside Sales Agent (ISA) teams.

Responsibilities:
--- ISA Team Management: You'll be managing a team of Real Estate ISAs and placing calls through Apps and dialer software we provide. This will require overseeing numerous tasks including managing team communications, scheduling, and ensuring everyone is performing at a high standard of quality.
--- Interviewing and Hiring: You'll need to be excellent at interviewing candidates, determining their suitability for the role and 'greatness' on the phone, and conducting 'mock' call scenarios to test and grow their capabilities.
--- Training: You'll help conduct training sessions with our ISAs to constantly improve their quality. This will require excellent context for real estate qualification calls, handling scripts, overcoming objections, and also crafting training material.
--- Calling: You'll need to place calls as well, both to ensure the scripts are always streamlined and to ensure we have coverage. These calls will be across all US time zones.
--- Quality Assurance: You'll be responsible for maintaining a high standard of call quality and will spend time listening to calls, analyzing and scoring them, and providing constructive feedback around areas of improvement.
--- Performance Reviews: You'll also meet regularly with each ISA to conduct 1:1 feedback sessions, understand concerns, and communicate issues back to our internal teams.
--- Strategy and Management: Since this is a key role for us, we'll need you to contribute to regular meetings with our management team to share the latest happenings and insights.

Qualifications:
--- Previous experience as a Call Center Manager or Sales Team Leader, with a proven track record of success in building and managing high-performing teams.
--- In-depth understanding of the real estate industry, inside sales processes, and lead generation strategies.
--- Strong knowledge of customer relationship management (CRM) systems and sales automation tools.
--- Excellent communication and interpersonal skills, with the ability to effectively motivate and inspire team members.
--- Analytical mindset, with a data-driven approach to decision-making and problem-solving.
--- Proven ability to meet and exceed sales targets and key performance indicators (KPIs).
--- Exceptional organizational and time management skills, with the ability to handle multiple priorities in a fast-paced environment.

About Company:
Griffin Home Group is the area's top real estate team. We are a fast-paced, dynamic, and ever-changing organization that prides itself on its culture and community.



Griffin Home Group is a Nationwide network of Real Estate Agents, Coaches, ISAs, Loan Officers, and Marketing Professionals that work together to sell more homes and give our clients a world-class experience. We're helping agents become more successful and providing them the support they need to better serve our clients. Empowering agents, building wealth, and making a difference. Come be a part of our growing network!



We are in the business of helping people, we just happen to sell real estate!



Our mission statement:

Growing, Helping, Giving

Keywords: Griffin Home Group, Johnson City , Real Estate Call Center Manager, Executive , Jonesborough, Tennessee