Real Estate Call Center Manager
Company: Griffin Home Group
Posted on: September 20, 2023
Are you an experienced Real Estate Inside Sales Agent (ISA)
Manager with a knack for leading and developing high-performing
Are you ready to take on a new challenge and build a call center
department from the ground up?
If so, we have an incredible opportunity waiting for you at Griffin
Griffin Home Group is a dynamic and mission-driven company that is
revolutionizing the real estate industry. Our unique business model
combines strategic partnerships, cutting-edge marketing, lead
generation, follow-up, and qualification to deliver exceptional
results. We're growing rapidly, and we're looking for a talented
individual to join us in a key leadership role.
As our Champion Call Center Manager, you will be instrumental in
leading and shaping our call center department. With a focus on
real estate inside sales, you will build and manage a team of US
and international callers, ensuring their success in generating
leads, following up with prospects, and qualifying opportunities.
Your expertise in hiring, training, and managing Inside Sales
Agents (ISAs) will be vital in driving our growth and success.
If you're ready to take the reins and build a call center
department that will shape the future of our real estate business,
we want to hear from you!
Join Griffin Home Group and be part of our mission to disrupt the
To apply, please submit your resume and a cover letter detailing
your experience in leading and managing Real Estate Inside Sales
Agent (ISA) teams.
--- ISA Team Management: You'll be managing a team of Real Estate
ISAs and placing calls through Apps and dialer software we provide.
This will require overseeing numerous tasks including managing team
communications, scheduling, and ensuring everyone is performing at
a high standard of quality.
--- Interviewing and Hiring: You'll need to be excellent at
interviewing candidates, determining their suitability for the role
and 'greatness' on the phone, and conducting 'mock' call scenarios
to test and grow their capabilities.
--- Training: You'll help conduct training sessions with our ISAs
to constantly improve their quality. This will require excellent
context for real estate qualification calls, handling scripts,
overcoming objections, and also crafting training material.
--- Calling: You'll need to place calls as well, both to ensure the
scripts are always streamlined and to ensure we have coverage.
These calls will be across all US time zones.
--- Quality Assurance: You'll be responsible for maintaining a high
standard of call quality and will spend time listening to calls,
analyzing and scoring them, and providing constructive feedback
around areas of improvement.
--- Performance Reviews: You'll also meet regularly with each ISA
to conduct 1:1 feedback sessions, understand concerns, and
communicate issues back to our internal teams.
--- Strategy and Management: Since this is a key role for us, we'll
need you to contribute to regular meetings with our management team
to share the latest happenings and insights.
--- Previous experience as a Call Center Manager or Sales Team
Leader, with a proven track record of success in building and
managing high-performing teams.
--- In-depth understanding of the real estate industry, inside
sales processes, and lead generation strategies.
--- Strong knowledge of customer relationship management (CRM)
systems and sales automation tools.
--- Excellent communication and interpersonal skills, with the
ability to effectively motivate and inspire team members.
--- Analytical mindset, with a data-driven approach to
decision-making and problem-solving.
--- Proven ability to meet and exceed sales targets and key
performance indicators (KPIs).
--- Exceptional organizational and time management skills, with the
ability to handle multiple priorities in a fast-paced
Griffin Home Group is the area's top real estate team. We are a
fast-paced, dynamic, and ever-changing organization that prides
itself on its culture and community.
Griffin Home Group is a Nationwide network of Real Estate Agents,
Coaches, ISAs, Loan Officers, and Marketing Professionals that work
together to sell more homes and give our clients a world-class
experience. We're helping agents become more successful and
providing them the support they need to better serve our clients.
Empowering agents, building wealth, and making a difference. Come
be a part of our growing network!
We are in the business of helping people, we just happen to sell
Our mission statement:
Growing, Helping, Giving
Keywords: Griffin Home Group, Johnson City , Real Estate Call Center Manager, Executive , Jonesborough, Tennessee
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