Operations Manager (Plumbing Exp req)

Company: The Plumbing Authority
Location: Knoxville
Posted on: February 15, 2026

Job Description:

Job Description Job Description Salary: $100,000 Executive Operations Leader The Plumbing Authority Knoxville, TN $100K Base High-Impact Bonus Structure Executive Leadership Track Lead Growth. Build Systems. Shape the Future. The Plumbing Authority is a privately owned, high-integrity plumbing company in the thriving Knoxville market. We are expanding rapidly, driven by exceptional service standards, a reputation for quality, and a mission to raise the bar in our industry. We are searching for a strategic Operations Leader who can accelerate performance, lead managers, scale processes, and elevate our Install and Service/Sales divisions into a tightly connected, efficient, and profitable operation. This is not a maintenance role its a builders role for someone who thrives on: Designing operational excellence from the inside out Developing leaders and building a winning, accountable culture Driving revenue, profitability, and long-term company growth If youve been a key 2 who is ready for the top seat this is your opportunity. What Youll Own (Key Mandates) Operational Leadership: Full responsibility over Install & Service/Sales productivity, efficiency, quality, and customer experience Performance & Revenue Growth: Drive KPIs, pricing discipline, close rates, and profitability Manager & Team Development: Build a high-trust, performance-driven leadership bench Systems & SOP Implementation: Architect scalable processes that reduce friction and increase output Capacity & Resource Optimization: Ensure labor, scheduling, and tools are always aligned to demand and revenue expectations Strategic Execution: Collaborate directly with ownership on growth, expansion, and market domination You will be given authority, resources, and support to lead transformation and deliver measurable results. The Executive Were Looking For You are: A seasoned leader with deep experience in residential plumbing operations A strategic thinker who sees the macro picture while flawlessly executing the micro A sales-minded operator who understands revenue levers, not just workflow A leader of leaders confident in coaching managers and empowering teams A data-driven optimizer who tracks KPIs, identifies gaps, and fixes them quickly Hungry for growth and unafraid to hold others accountable to high standards Youre respected in the industry because you consistently deliver: Efficiency gains Margin expansion Team performance improvements Customer loyalty and referrals You know how to win and how to bring others with you. Requirements 5 years in plumbing operations leadership (multi-department or P&L experience strongly preferred) Successful track record developing managers and high-performing service/install teams Strong background in value-driven residential sales Competence with operational technologies (dispatching, KPI dashboards, etc.) Proven experience driving growth not just overseeing it Valid TN drivers license and clean MVR Compensation & Executive Rewards Base Salary: Starting at $100K (commensurate with proven results) Performance Bonuses: Significant upside tied to margin and departmental metrics Health Insurance: Employer-supported medical coverage Paid Time Off & Holidays 401(k) with Employer Match Clear executive growth path within a scaling company Top performers here grow into senior leadership roles with equity consideration as we expand. Why This Opportunity Youre stepping into a proven company with: A strong brand and reputation Robust demand and market expansion runway Committed ownership ready to invest in operational excellence This is the chance to build something lasting a legacy operation known for professional excellence in the trades. Own It. Build It. Lead It. If you are a results-oriented operations leader ready to drive a culture of excellence and scale a winning service organization we want to talk. Take the lead role youve earned. Apply today to shape the future of plumbing in East Tennessee. If you'd like, I can also provide: A tailored version for LinkedIn to attract executive-level candidates A high-level pitch script for direct outreach / recruiter calls A screening scorecard for leadership interviews A compensation benchmark for comparable markets to ensure competitiveness Would you like me to: A) Add confidential headhunter language (e.g., strict discretion maintained)? B) Strengthen the future equity track to target those with GM/Integrator ambitions?

Keywords: The Plumbing Authority, Johnson City , Operations Manager (Plumbing Exp req), Executive , Knoxville, Tennessee