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Order Management Specialist

Company: BRIGHTRIDGE
Location: Johnson City
Posted on: November 29, 2019

Job Description:

BrightRidge, located in Johnson City, Tennessee is your local, not-for-profit public utility. Although known as Johnson City Power Board (JCPB) since 1945, changing our name was considered by key stakeholders for several years prior to the actual change. Our executive leadership understood a rebrand was needed to better reflect the geographic scope of our customer base and better position for new product and service offerings. Despite our new name (announced October 3, 2017), BrightRidge is the same company, but with a new, innovative vision and additional program and service offerings. There has been no corporate buy-out or merger. We are owned and operated by those we serve. We are friends and family serving friends and family.BrightRidge has an opening for an Order Management Specialist. Incumbent will be directly responsible for the advanced customer order processing, verifying the accuracy of specific order requirements, coordinating with outside vendors, other BrightRidge employees, and customers to ensure smooth onboarding, changing, and disconnecting of services. Listed below are some of the essential functions fo the job:Communicate with the end user, vendor, agent, and internal resources to obtain any necessary information to complete internal orders for the provision of voice services and follow up to ensure response.Read and interpret LEC/CLEC customer service records to determine the current telecommunications environment and translate/transition to the contracted service.Track critical dates for service installations, telephone number porting, customer move target dates, and keep multiple systems updated simultaneously for all departments to work from.Effectively troubleshoot potential or real service issues, to initiate and/or provide support for escalations as related to number porting, principally post port, and other voice related trouble tickets related to our 3rd party wholesale voice provider, Bandwidth.com.Review both business and residential service orders for quality control and to help resolve order issues.Create and maintain training documentation related to, but not limited to, processes for business orders, Bandwidth.com, and Metaswitch (SoftSwitch) and assist with training new hires and existing employees. - provided by Dice

Keywords: BRIGHTRIDGE, Johnson City , Order Management Specialist, Executive , Johnson City, Tennessee

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