Program Supervisor
Location: Rockford
Posted on: June 23, 2025
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Job Description:
D&S Community Services , a part of the Sevita family,
provides community-based services for individuals with intellectual
and developmental disabilities. Here we believe every person has
the right to live well, and everyone deserves to have a fulfilling
career. You’ll join a mission-driven team and create relationships
that motivate us all every day. Join us today, and experience a
career well lived. OUR MISSION AND PERFORMANCE EXPECTATIONS The
MENTOR Network is a mission driven organization dedicated first and
foremost to the children and adults we serve and support. The
Network expects all employees to be mindful of this mission, and to
perform their job to its fullest, and as stated in their job
description. SUMMARY The Program Supervisor is full time and
considered a supervisor, non-exempt and paid hourly. The Program
Supervisor, Redwood supervises a single program or unit within a
program, typically supporting 4-8 individuals in residential
settings or 10-15 individuals in periodic, vocational or day
programs. Duties are split between the provision of direct support,
professional or program activities and supervision. The Program
Supervisor provides and over-see services or supports in
residential, vocational or in-home settings. The Program Supervisor
is responsible for supervising Direct Support Professionals. In
addition, the Program Supervisor oversees the day-to-day operation
of the program including delivery of supports, implementation of
person-centered plans, health care, advocacy, customer engagement,
regulatory compliance and when applicable, oversight of the
physical environment. The Program Supervisor generally works 8 to
16 flexible hours per week in a supervisory capacity; and provides
direct support for the remaining hours. The Program Supervisor
works at the program location and is generally expected to visit
each shift and all employees one time per month, including where
supervising periodic or hourly services. ESSENTIAL JOB FUNCTIONS To
perform this job successfully, an individual must be able to
satisfactorily perform each essential function listed below:
Services and Supports Works regularly scheduled shifts as a direct
support professional (see DSP position description). Documents as
required; reviews individual records, billing and other program
documentation routinely for accuracy and completion on a daily
basis; maintains confidentiality of individual and employee data;
directs DSPs to assure accurate and complete records. Assists the
Program Director in development of individual program plans; trains
and monitors implementation of plans each day across all shifts.
Attends and assists with routine progress meetings. Maintains
licensing compliance for program services and supports; implements
Network compliance plan; manages individual rights implementation.
Management of Individuals’ Assets: When assigned, assures safety of
individual’s funds and property; monitors spending and reconciles
individual’s financial accounts monthly. Completes or assists DSPs
in documenting incident reports; submits initial incident reports
to the Program Director. Compiles or accumulates census or
attendance information; reviews data and attests to accuracy;
submits accurate data to the Program Director or appropriate
billing authority. Health Care Monitors health of persons being
served; documents; communicates with medical professionals as
appropriate; implements preventive strategies to limit illness and
serious incidents; reviews and monitors documentation across all
shifts. When applicable, schedules or assists in scheduling health
care appointments; may accompany individuals to appointments; may
assist with communication; documents visits; oversees follow
through of orders; communicates results as appropriate with
families, guardians, case managers, day programs or others. When
applicable, accurately administers and documents delivery of
medications and treatments; reviews all other medication
documentation for accuracy and completeness, daily or weekly as
required; reviews medication errors with employees; communicates
medication changes and provides training across all shifts;
maintains appropriate security of medications and supplies.
Purchases and maintains medical supplies and equipment in
consultation with program director; communicates with employees and
may assist with training on proper use. With the exception of some
in-home services, purchases or oversees purchasing of food and
supplies in accordance with planned menus and individual choice or
need; directs and monitors food service, consistent with individual
plans. Stakeholder Relations: Maintains productive and professional
relations with individuals, families, case managers and other
stakeholders. Implements Network Customer Service Standards; trains
DSPs in delivery. Personnel Assists with recruitment; interviews
and hires direct support professionals with agreement of the
Program Director. Populates and maintains schedule to assure that
all shifts are covered, and overtime is minimized. Assists with
onboarding and delivers orientation and ongoing training concerning
the individuals served, program plans, policies, procedures and
physical environment. Prepares and conducts annual evaluations for
Direct Support Professionals, in consultation with the Program
Director. Discipline and Termination: Coaches employees as needed,
correcting or directing employee behavior where required; may
remove employees in the event of emergency; may recommend and
participate in decisions regarding termination; consults with the
Program Director on all matters of discipline. Employee Safety:
Responsible for employee safety and workers’ compensation within
the program; implements and monitors compliance with safety
standards. May assist with or lead monthly program meetings for
direct support professionals; documents monthly meeting agenda and
attendance. Financial Management When applicable, purchases food
and household supplies; purchases office supplies and minor
equipment; reviews and attests company credit card statements and
monthly invoices; directs employees as necessary; monitors and
attests to cost effective, accurate and applicable spending.
Reviews census, attendance information or other required
documentation to assure accurate billing; monitors utilization
between authorization and provision of services and supports.
Monitors staffing hours for budgetary compliance. Maintenance When
applicable, test drives vehicle monthly; inspects vehicle lifts and
seatbelts monthly; reports safety concerns immediately to
supervisor or maintenance personnel; assures vehicle is washed and
cleaned; trains staff in safe vehicle operation and safely
transporting individuals; insures routine maintenance is performed.
When applicable, schedules and monitors daily and seasonal
housekeeping; monitors and implements strategies to assure neat,
clean and safe environment; assists with age appropriate and
esthetic decoration; oversees lawn and yard care. When applicable,
makes or arranges for minor repairs; reports to and schedules
repairs by maintenance personnel as required; monitors
environmental safety; monitors water temperature, refrigerator and
freezer temperature, and safety alarms and extinguishers on a
monthly basis; replaces furnace filters monthly. Monitors wheel
chairs, lifts and other safety equipment; sees that repairs are
made promptly and correctly in the event of faulty equipment. Other
Performs other related duties and activities as required.
SUPERVISORY RESPONSIBILITIES Supervises the Direct Support
Professionals Minimum Knowledge and Skills required by the Job The
requirements listed below are representative of the knowledge,
skill, and/or abilities required to perform the job: Education and
Experience: High School diploma or equivalent One year related work
experience Must be 18 years or older. Certificates, Licenses, and
Registrations: Current driver's license, car registration and auto
insurance if driving on the behalf of the Company or providing
transportation to individuals receiving services. Other licensure
or certification where required by regulatory authority. Physical
Requirements: Heavy work. Exerting up to 100 pounds of force
occasionally, and/or up to 50 pounds of force frequently, and/or up
to 20 pounds of force constantly to move objects. AMERICANS WITH
DISABILITIES STATEMENT External and internal applicants, as well as
position incumbents who become disabled, must be able to perform
the essential job functions either unaided or with assistance of a
reasonable accommodations to be determined on a case by case basis
via the interactive process. Pay Class: Full Time Hours: Rotating
Days (every other weekend required) Site Location Rugby Place,
Maryville, Tn 37804 Rate of Pay: $16.65 hrly Sevita is a leading
provider of home and community-based specialized health care. We
believe that everyone deserves to live a full, more independent
life. We provide people with quality services and individualized
supports that lead to growth and independence, regardless of the
physical, intellectual, or behavioral challenges they face. We’ve
made this our mission for more than 50 years. And today, our 40,000
team members continue to innovate and enhance care for the 50,000
individuals we serve all over the U.S. As an equal opportunity
employer, we do not discriminate on the basis of race, color,
religion, sex (including pregnancy, sexual orientation, or gender
identity), national origin, age, disability, genetic information,
veteran status, citizenship, or any other characteristic protected
by law.
Keywords: , Johnson City , Program Supervisor, Healthcare , Rockford, Tennessee
