Insurance Coordinator

Company: Cooper Riis
Location: Asheville
Posted on: February 21, 2026

Job Description:

Job Description Job Description Insurance Coordinator The Utilization Specialist works closely with the CRA Integrative Recovery Team by providing support with family communication and acts as a liaison between the organization, insurance, and families/residents. They initiate the first communication with families regarding insurance changes, oversees coordination for every resident’s care and acts as a lead to the Care Coordinators in fulfilling their role. The Utilization Specialist also coordinates the CooperRiis Spravato treatment for residents. Location: Asheville, NC Schedule: Monday – Friday 8-5 pm Benefits: PTO/Sick Time accrual from first day Medical/Dental/Vision Benefits Company funded-life insurance Retirement plan with company match Free meals on shift Pay: Starting at $21.50 per hour and increases based on experience Responsibilities: Calls families within 24 hours of admission, alerts them of denials and/or insurance changes, and provides a bridge to the finance department if there are additional questions Coordinates with Care Coordinator and therapist to alert residents of insurance status changes and supports communication with the fiancé department as needed Coordinate the Spravato program, working with prescriber and nursing team to complete VOB, prior authorization, scheduling, and guiding residents through the session. Completes all related documentation Oversees the care coordination, and guiding the care coordinator team on discharge planning and implementation Works closely with the team and residents promoting movement through the program and addressing logistical barriers to discharge planning In collaboration with the Recovery Team, develops, maintains, and is knowledgeable on a library of resources for referral purposes Attends weekly scheduled meetings Qualifications: Preferred Master’s Degree in psychology, social work, or other related field Experience working with adults recovering from significant mental health challenges and preferably in a residential mental health or substance use recovery setting Working knowledge of insurance utilization and ability to collaborate with the finance department on supporting families and residents with their insurance questions and concerns *CooperRiis is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. *CooperRiis is a therapeutic healing community located in Asheville, North Carolina. We are a Smoke/Drug/Alcohol Free Facility.

Keywords: Cooper Riis, Johnson City , Insurance Coordinator, Healthcare , Asheville, Tennessee