Customer Service Agent
Company: Advanced Call Center Technologies, LLC.
Location: Johnson City
Posted on: March 16, 2020
Advanced Call Center Technologies is seeking Customer Service
Representatives to join our team. We have brand new programs and a
fast track to advancement. Do you love helping others, are you
looking for more than just a job, how about a long term career? If
so, apply now for an instant interview or text 51893 to join our
? Opportunities to advance within
? Flexible schedules
? Tremendous bonus opportunities
? Fantastic Supervisors and a Positive environment
? Affordable benefits for you, your spouse, and/or children after
? Paid time off and paid holidays after 90 days
Customer Service Representatives primarily receive inbound calls
from consumers for assistance with billing inquiries, payments,
credits, fraud alerts, internet and cell phone services, and
mortgage servicing. Customer Service Representatives are problem
solvers with good negotiation skills who are self-driven and
motivated to meet individual service and sales goals. Customer
Service Representatives use their excellent communication and
interpersonal skills with every contact to provide world-class
Essential Duties and Responsibilities
? Responds promptly to customer needs; Solicits customer feedback
to improve service; Responds to requests for service and
? Maintains confidentiality; Listen to others without interrupting;
Keeps emotions under control; Remains open to others' ideas and
tries new things.
? Speaks clearly and persuasively in positive or negative
situations; Listens and gets clarification; Responds quickly and
effectively to customer questions.
? Multi tasks to document while speaking with the consumer.
? Demonstrates accuracy and thoroughness; Looks for ways to improve
and promote quality; Applies feedback to improve performance;
Monitors own work to ensure quality. Meets clients' specific
? Meets productivity standards; Completes work in timely manner;
Strives to increase productivity; Works quickly.
? Is consistently at work and on time
? Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long
hours of work when necessary to reach goals; Completes tasks on
time or notifies appropriate person with an alternate plan.
? Other duties as requested by management
Education: High School diploma or GED.
Must be able to successfully pass criminal background check
Data entry and basic computer skills
ACT provides equal employment opportunities (EEO) to all employees
and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability or genetics. In
addition to federal law requirements, ACT complies with applicable
state and local laws governing nondiscrimination in employment in
every location in which the company has facilities. This policy
applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation and training. ACT
expressly prohibits any form of workplace harassment based on race,
color, religion, gender, sexual orientation, gender identity or
expression, national origin, age, genetic information, disability,
or veteran status. Improper interference with the ability of ACT's
employees to perform their job duties may result in discipline up
to and including discharge.
Keywords: Advanced Call Center Technologies, LLC., Johnson City , Customer Service Agent, Hospitality & Tourism , Johnson City, Tennessee
Didn't find what you're looking for? Search again!