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Customer Service Rep - Counter Sales

Company: Louisville Tile Distributors Inc
Location: Johnson City
Posted on: January 15, 2022

Job Description:

Louisville Tile of Johnson City is seeking a customer service rep for inside counter sales. This position serves our contractor, installer, and builder customer base. The job entails order entry, technical installation advice, and inside sales. The successful candidate in this position will have a passion for the customer and go above and beyond to create solutions. This is a full-time M-F position. Applicants must pass a post-offer drug screen and background check. We are dedicated to providing a workplace with health and safety measures in place to combat the spread of

Louisville Tile has been a family owned business for over 65 years with 13 locations. We provide on trend design, tile, and setting materials to residential and commercial customers in KY, OH, IN, MI and TN. Louisville Tile offers careers in many fields and strives to promote from within. Our company has a family like environment with a caring culture. We were voted one of Kentucky's Best Places to work the last 5 years by our employees! You can learn more about us here.

Benefits Offered:
--- Paid volunteer time off
--- 401(k) with employer match
--- Benefits after 60 days
--- 7 paid holidays
Customer Service Rep Qualifications:
--- 3 years of customer service experience
--- Fluent in Spanish is a plus
--- Proficient in Microsoft Office products

Customer Service Rep Desired Skills:
--- Willingness to learn about tile and installation materials
--- Efficient typing skills and very comfortable learning new software
--- A passion for delivering stellar customer service
--- Ability to make independent decisions, judgement calls, and problem solve
--- Professional phone etiquette and personable demeanor
--- Ability to manage phone and in-person customer traffic

Customer Service Rep Primary Functions:
--- Order entry tasks via phone, email, and through customer portal
--- Administrative tasks related to logistics, order processing, updating customers on order status
--- Directing customers regarding product selection and technical information
--- Giving and recording quotes

Keywords: Louisville Tile Distributors Inc, Johnson City , Customer Service Rep - Counter Sales, Hospitality & Tourism , Johnson City, Tennessee

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