Bilingual(Spanish/English) Customer Service - Onsite Position - Gray, TN
Company: Citicorp Credit Services
Location: Johnson City
Posted on: June 20, 2022
The Account Specialist 4 is an entry level position responsible
for assisting with processing moderately complex customer inquiries
in coordination with the Customer Service function. The overall
objective is to minimize any potential operating loss, by providing
the best solutions to client inquiries.
- Analyze and select the best answer to customer inquiries based
on past practices and precedence
- Interpret, manage, and resolve full service written inquiries,
through fact-based research and information gathering
- Partner with new team members and provide guidance all aspects
of responding to service inquiries
- Provide assistance on the delivery of an expansive array of
products and services under limited supervision
- Complete assigned tasks in an efficient and accurate
- Appropriately assess risk when business decisions are made,
demonstrating particular consideration for the firm's reputation
and safeguarding Citigroup, its clients and assets, by driving
compliance with applicable laws, rules and regulations, adhering to
Policy, applying sound ethical judgment regarding personal
behavior, conduct and business practices, and escalating, managing
and reporting control issues with transparency.
- 1-3 years' work experience in a related role
- Ability to calculate percentages, finance charges, and required
- Efficient technical and data entry skills, including utilizing
a 10-key touchpad
- Demonstrated ability to stay organized in a fast-paced
- Effective verbal and written communication and analytical
- High School diploma or equivalent
This job description provides a high-level review of the types of
work performed. Other job-related duties may be assigned as
- Bilingual Required - Spanish and English -
Job Family Group:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to
their race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, or status as a protected
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified
interested applicants to apply for career opportunities. If you are
a person with a disability and need a reasonable accommodation to
use our search tools and/or apply for a career opportunity review
Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law
View the EEO Policy Statement.
View the Pay Transparency Posting
Effective November 1, 2021, Citi requires that all successful
applicants for positions located in the United States or Puerto
Rico be fully vaccinated against COVID-19 as a condition of
employment and provide proof of such vaccination prior to
commencement of employment.
Keywords: Citicorp Credit Services, Johnson City , Bilingual(Spanish/English) Customer Service - Onsite Position - Gray, TN, Hospitality & Tourism , Johnson City, Tennessee
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