Bilingual(Spanish/English) Customer Service - Onsite Position - Gray, TN

Company: Citicorp Credit Services
Location: Johnson City
Posted on: June 20, 2022

Job Description:

The Account Specialist 4 is an entry level position responsible for assisting with processing moderately complex customer inquiries in coordination with the Customer Service function. The overall objective is to minimize any potential operating loss, by providing the best solutions to client inquiries.

Responsibilities:

• Analyze and select the best answer to customer inquiries based on past practices and precedence
• Interpret, manage, and resolve full service written inquiries, through fact-based research and information gathering
• Partner with new team members and provide guidance all aspects of responding to service inquiries
• Provide assistance on the delivery of an expansive array of products and services under limited supervision
• Complete assigned tasks in an efficient and accurate manner
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  
  Qualifications:
  
  • 1-3 years' work experience in a related role
  • Ability to calculate percentages, finance charges, and required account adjustments
  • Efficient technical and data entry skills, including utilizing a 10-key touchpad
  • Demonstrated ability to stay organized in a fast-paced environment
  • Effective verbal and written communication and analytical skills
    
    Education:
    
    • High School diploma or equivalent
      
      This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
      
      
      • Bilingual Required - Spanish and English - Reading/writing/speaking both
        
        Job Family Group:
        Customer Service
        
        Job Family:
        Service
        
        Time Type:
        
        Citi is an equal opportunity and affirmative action employer.
        
        Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
        
        Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
        
        View the "EEO is the Law" poster. View the EEO is the Law Supplement.
        
        View the EEO Policy Statement.
        
        View the Pay Transparency Posting
        
        Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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