Customer Service Representative

Company: AT&T
Location: Johnson City
Posted on: August 28, 2020

Job Description:

What's in it for you?Start with the paycheck: Customer Service Representatives start between $13.62 and $15.11 per hour. We'll provide on-the-job paid training and resources in a supportive environment that encourages your professional growth. AND, you receive an automatic pay increase every 6 months of active service up to top pay!You'll receive 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DirecTV, WIFI, etc..). Add to all that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.Take the lead at the front line of our company. You'll offer customized solutions, opportunities and provide service for millions of customers - one at a time. Be a part of an award-winning team that passionately cares about customers. Your expert recommendations will ensure customers get the most out of the technology they love.What does it take to deliver best-in-class service and technology? Excellent communication skills. You'll handle customer service calls ranging from billing and payments to plan changes and upgrades. Your consultative approach to customers' needs will deliver personalized recommendations of AT&T products and services.Do you have prior customer service/sales experience or a college degree? If so, you may be eligible for higher pay.Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're 18 years or older, let's talk.Handles past due accounts, negotiate for payments, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL DUTIES:The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:* Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories* Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas* May be required to work in one or multiple queues/skill sets over various customer contact channels* Responsible for improving customer retention through programs and service provided to the customer* Utilizes mechanized systems to initiate and complete service orders and handle customer requests* Continually maintain working knowledge of all company products, services and promotions* Make recommendations according to customer's needs on features, accessories, upgrades and rate plansESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:* Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines* Responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as requiredPHYSICAL REQUIREMENTS:* No physical requirementsRequired Qualifications:TESTS: Applicants will be expected to pass any assessment associated with the position. Study Guide for pre-employment screening (click the link below to open the study guide)Mobility Call Center Assessment (MCCA)TRAINING:* Classroom training* On-the-job training* On-line trainingSPECIAL JOB REQUIREMENTS:* Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required* One-year customer service work experience preferred. Excellent communication and computer skillsProvisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.Job ID 2023737Date posted 08/03/2020

Keywords: AT&T, Johnson City , Customer Service Representative, IT / Software / Systems , Johnson City, Tennessee