Infrastructure Operations Lead
Location: Oak Ridge
Posted on: June 23, 2025
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Job Description:
Infrastructure Operations Lead Onsite in Oak Ridge, Tennessee
U.S. Citizenship Required We are hiring for a highly skilled
Infrastructure Operations Lead to join our team! Working onsite in
Oak Ridge, Tennessee and having U.S. Citizenship is required. You
will be responsible for leading the IT Infrastructure Operations
contractor team that provides operations and maintenance to the
network and systems. The Infrastructure Operations Lead is
responsible for maintaining and operating the hybrid
infrastructure, that includes a combination of on premise and
cloud-based infrastructure. Infrastructure operations shall support
and maintain the Local Area Network (LAN), Wide Area Network (WAN),
Wireless Local Area Network (WLAN) and data center infrastructure
to ensure an effective and efficient IT environment for its
customers. Job Responsibilities: Maintaining and operating
applications, systems and network. Support the configuration
management and change management process. Implementing approved
changes and reporting progress and status. Providing patch
management and updates to remove vulnerabilities from
infrastructure and end points. Provide Network Administration
network to include the LAN, WAN, and WLAN. Provide System
Administration for systems and applications. Perform Operations and
Maintenance on Data Center Operations. Provide technical expertise
to operate, backup, monitor and maintain the data centers both
on-prem and cloud based, including physical and virtual platforms,
database servers, storage area networks, print servers, and other
data center capabilities. Monitor Infrastructure availability and
performance. Provide Non-Core Hours Operations Support for
operation and cyber security activities that require a response to
critical cybersecurity incidents, network outages, major service
disruptions and other unplanned emergency events. Provides designs
and estimates and estimates to clients to support procurements.
Provides timely and relevant communication to leadership, staff,
other teams, and customers regarding information issues, problems
and concerns. Lead special projects as assigned and report progress
to leadership. Support and lead process and technology improvement
initiatives. Manages staff to include schedule, priorities,
performance, and expectations. Accountable for meeting Service
Level Agreements and Key Performance Indicators. Reviews reports
and monitors dashboards for performance and support needs. Report
status to leadership, staff, and teams. Develop and review
documentation in support of changes and procedures. Responsible for
the day-to-day operation of the team, providing overall guidance
and supervision. Escalation point for customer problems and
questions. Coordinate with other customer entities as well as
internal/external service providers as necessary to prevent,
correct, or detect network problems and/or outages and determine
causes and solutions. Lead supports daily scrum with team, and
client meetings, and is a technical working lead for their team of
Network and System Administrators. Server Management: Overseeing
Cisco UCS and HPE ProLiant servers, handling deployment,
configuration, and maintenance. Managing infrastructure resources
for internal teams and external customers and partners. Windows
Server Administration: Managing Windows Server 2016 and 2019
environments. Configuring Active Directory Domain Services (AD DS),
Group Policy Management, and ensuring secure user authentication.
Virtualization Infrastructure: Architect and implement VMware
vSphere and ESXi infrastructures. Managing VMware vSphere and ESXi
infrastructure. Azure Tenant Management: Managing Azure resources
(virtual machines, storage, networking). Implementing access
controls and optimizing resource usage. Backup and Disaster
Recovery: Design backup strategies, and retention schedules.
Managing Cohesity backup appliances. Network Monitoring and Secret
Management: Utilizing SolarWinds Network Performance Monitor (NPM)
for network monitoring. Administering Delenia Secret Server for
secure storage and access control. Network Management: DNS/DHCO,
F5s, Cisco Routers and Switches, PaloAlto products, and VDI.
Certificate Management: Handling Entrust Certificate Services and
Venafi SSL Certificate Manager. Issuing, renewing, and managing
SSL/TLS certificates. Minimum Qualifications: U.S Citizenship
Required Bachelor's Degree in IT, Computer Science or a related
field, or equivalent relevant experience; Master's Degree
preferred. 7-10 years of experience in Information Technology with
5 years of experience managing IT staff. Certifications/Training
Requirements: AZ-104 Microsoft Azure Administrator AZ-140
Configuring and Operating Microsoft Azure Virtual Desktop (AVD)
Cisco certified Network Associate (CCNA) CompTIA Security Other Job
Specific Skills: Attention to detail, and a commitment to quality
work. Ability to elicit, analyze, document, and validate the
requirements that support the required system changes to meet
business needs. Ability to document processes and procedures for
standardization. Ability to follow customer policies and processes
in support of production systems and the changes to production
systems. Must have the ability to work under aggressive deadlines,
manage multiple tasks, and prioritize as necessary. Excellent
analytical, comprehension, communication, writing, and
interpersonal skills. Strong skills in IT fundamentals including,
but not limited to: IT security tools, Microsoft security tools,
server administration, networking, database support/administration,
infrastructure support, and IT security design. Proven ability to
investigate, troubleshoot and resolve complicated technical issues.
Demonstrated capability to creatively solve complex requirements
needs. Ability to plan out tasks for the team and support
day-to-day cyber operations activities. Proven ability to lead a
team.
Keywords: , Johnson City , Infrastructure Operations Lead, IT / Software / Systems , Oak Ridge, Tennessee
