Voice and Collaboration Engineer
Company: City of Johnson City
Location: Johnson City
Posted on: February 15, 2026
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Job Description:
Job Description Job Description The City of Johnson City
Tennessee is accepting internal, online applications for a Voice
and Collaboration Engineer with the Information Technology
department. The employee Performs difficult professional work
driving and influencing technology decisions, establish standards,
and assisting in resolution of support issues requiring technical
escalations. Distinguishing Features of the Class: Proven skill and
expertise in Cisco collaboration applications, specifically
Communications Manager, Unity, UCCX, Cisco Expressway, and
integrations of these systems into existing LDAP infrastructures.
Must have moderate level understanding of VoIP QoS, H323, SIP,
SRST, and UCS Servers, and the ability to extend these services
over wired and wireless networks. The work is performed under the
supervision of the Director of Information Technology. This is an
on-site position in Johnson City, TN. Essential Functions of
Position: create, modify, and maintain user accounts, voice/video
endpoints, and directory numbers for Cisco Unified Communications
Manager; configure and maintain SRST configurations; configure and
maintain MGCP, H.323, and SIP gateways; ability to produce voice
packet; configure and maintain Cisco IM&P servers; configure
and maintain Cisco Unified Contact Center Express; generate reports
of CDR, CDA, system capacity and usage; conduct long term and short
term planning to meet immediate and future VoIP requirements;
network monitoring; skilled at analyzing network activity and
issues to discover, resolve, and implement resolutions to prevent
systematic errors; can recommend changes or enhancements to correct
or improve network performance; experience with Single Wire
Informacast software a plus; basic understanding of IP Unicast and
Multicast routing; Experience with Webex a plus; Required
Knowledge, Skills and Abilities: Thorough knowledge and extensive
experience with the support and analysis of telephony architecture
and topology, including high level knowledge of VoIP, unified
messaging and conferencing in complex internetworked environments.
The candidates will design and maintain enterprise platform
technologies, including configuration of operating systems,
platform upgrades, disaster recovery and security to ensure optimal
function and service levels for a multi-site, multi-customer
environment. Pre-employment physical, and background check
required. EEO Job Posted by ApplicantPro
Keywords: City of Johnson City, Johnson City , Voice and Collaboration Engineer, IT / Software / Systems , Johnson City, Tennessee
