Financial Projects Trainer
Company: Advanced Call Center Technologies, LLC.
Location: Johnson City
Posted on: January 12, 2021
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Job Description:
Please send all resumes to WHickman@acttoday.com Position
SummaryUnder the general direction of the Director of Training &
Quality, facilitates company and client training programs for
current and new employees.Nature and Scope Position reports to the
Manager, Training & Quality. Incumbent has routine contact with new
hire employees, existing production employees, support staff,
managers, and client representatives. Responsible for the
instruction and delivery of the company's and client's training
program curriculum to existing and new hire employees. Facilitates
the classroom training and coordinates on the job training as
required. Essential Duties and ResponsibilitiesAll areas of
responsibility listed below are essential to the satisfactory
performance of this position by any/all incumbents, with reasonable
accommodation, if necessary. Any non-essential functions are
assumed to be included in "other related duties as assigned":
Delivers training on program content, product information, and
company and client expectations to students in a classroom
environment.Facilitate training programs according to company and
client guidelines.Prepares and sets-up classroom.Prepares training
course materials for each class and maintains instruction
manuals.Develops and implements job aids for traineesTrack and
report upon the progress of the training class.Identifies at-risk
employees and implements an individual coaching plan for
success.Maintain class roster, attrition reports and weekly
productivity reports.Provide well prepared employees who know and
understand the program, client, products, policies and productivity
expectations.Provides call floor support during employee transition
from training to production environmentDeliver refresher training
and program update training to existing employees as
required.Attends train-the trainer sessions and stays current on
curriculum content changes.Other Duties as described my
managementSupervisory ResponsibilitiesDirectly supervises 10-30
employees per training class. Carry out supervisory
responsibilities in accordance with the organization's policies and
applicable laws. Minimum Qualifications To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Education: High
School diploma/GED. Associate's degree or some college preferred.
Experience: Minimum of one year of related call center experience.
Supervisor or training experience preferred.Skills: --- Computer
experience in a Windows and web-based environment.--- Experience
using internet, word processing, spreadsheet and calendar software
required. MS Word, Excel and Outlook experience preferred.---
Ability to speak effectively in front of groups of employees or
customers.--- Ability to write and complete routine reports in
various formats.--- Ability to analyze, interpret and report
results, trends and outcomes.--- Ability to deal with problems
involving several concrete variables in standardized
situationsCertificates, Licenses, Registration: None
requiredCompetencyTo perform the job successfully, an individual
should demonstrate the following competencies:Interpersonal Skills
- Maintains confidentiality; Able to interact with a high volume of
people; Listens to others without interrupting; Keeps emotions
under control; Remains open to others' ideas and tries new
things.Verbal Communication - Speaks clearly and persuasively in
positive and negative situations; Listens and gets clarification;
Responds effectively to questions.Written Communication - Writes
clearly and informatively; edits work for spelling, grammar and
accuracy; Able to read and interpret written information.Problem
Solving - Ability to design workable solutions to problems in a
timely manner and within an ambiguous environment.Reasoning Ability
- Apply common sense understanding to carry out instructions.
Ability to deal with problems involving a few concrete variables in
standardized situations.Teamwork - Balances team and individual
responsibilities; Exhibits objectivity and openness to others'
views; Gives and welcomes feedback; Contributes to building a
positive team spirit; Puts success of team above own interest;
Supports everyone's efforts to succeed.Diversity - Demonstrates
knowledge of EEO policy; Shows respect and sensitivity for cultural
differences; Promotes a harassment-free environment.Ethics - Treats
people with respect; Keeps commitments; Inspires the trust of
others; Works with integrity and ethically; Upholds organizational
values.Quality - Completes work in timely manner; Works quickly and
efficiently. Looks for and implements process
improvements.Planning/Organizing - Prioritizes and plans work
activities; Uses time efficiently; Plans for additional resources;
Sets goals and objectives; Organizes and schedules tasks; Develops
realistic action plans.Professionalism - Approaches others in a
tactful manner; Reacts well under pressure; Treats others with
respect and consideration regardless of their status or position;
Accepts responsibility for own actions; Follows through on
commitments.Adaptability - Adapts to changes in the work
environment; Manages competing demands; Changes approach or method
to best fit the situation; Able to deal with frequent change,
delays, or unexpected events.Attendance/Punctuality - Is
consistently at work and on time; Ensures work responsibilities are
covered when absent; Flexibility to work as required and when
needed to address urgent issues.Dependability - Follows
instructions, responds to management directions; Takes
responsibility for own actions; Keeps commitments; Commits to reach
goals; Completes tasks on time or notifies appropriate person with
an alternate plan.Physical Demands: Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. The employee must occasionally lift and/or
move up to 20 pounds.This description has been prepared to assist
in evaluating various classes of responsibilities, skills, and
working conditions. It indicates the kinds of tasks and levels of
work difficulty required of positions given this classification. It
is not intended as a complete list of specific duties and
responsibilities. Nor is it intended to limit or modify the right
of any supervisor to assign, direct, and control the work of
employees under supervision. Nothing contained herein is intended
or shall be construed to create or constitute a contract of
employment between any employee or group of employees and the
Company. The Company retains and reserves any and all rights to
change, modify, amend, add to or delete from any section of this
document as it deems, in its judgment, to be proper.800x600 Normal
0 false false false EN-US X-NONE X-NONE
MicrosoftInternetExplorer4Job Requirements:Minimum Qualifications
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Education: High School diploma/GED. Associate's degree or
some college preferred. Experience: Minimum of one year of related
call center experience. Supervisor or training experience
preferred.Skills: --- Computer experience in a Windows and
web-based environment.--- Experience using internet, word
processing, spreadsheet and calendar software required. MS Word,
Excel and Outlook experience preferred.--- Ability to speak
effectively in front of groups of employees or customers.---
Ability to write and complete routine reports in various
formats.--- Ability to analyze, interpret and report results,
trends and outcomes.--- Ability to deal with problems involving
several concrete variables in standardized situationsCertificates,
Licenses, Registration: None requiredCompetencyTo perform the job
successfully, an individual should demonstrate the following
competencies:Interpersonal Skills - Maintains confidentiality; Able
to interact with a high volume of people; Listens to others without
interrupting; Keeps emotions under control; Remains open to others'
ideas and tries new things.Verbal Communication - Speaks clearly
and persuasively in positive and negative situations; Listens and
gets clarification; Responds effectively to questions.Written
Communication - Writes clearly and informatively; edits work for
spelling, grammar and accuracy; Able to read and interpret written
information.Problem Solving - Ability to design workable solutions
to problems in a timely manner and within an ambiguous
environment.Reasoning Ability - Apply common sense understanding to
carry out instructions. Ability to deal with problems involving a
few concrete variables in standardized situations.Teamwork -
Balances team and individual responsibilities; Exhibits objectivity
and openness to others' views; Gives and welcomes feedback;
Contributes to building a positive team spirit; Puts success of
team above own interest; Supports everyone's efforts to
succeed.Diversity - Demonstrates knowledge of EEO policy; Shows
respect and sensitivity for cultural differences; Promotes a
harassment-free environment.Ethics - Treats people with respect;
Keeps commitments; Inspires the trust of others; Works with
integrity and ethically; Upholds organizational values.Quality -
Completes work in timely manner; Works quickly and efficiently.
Looks for and implements process improvements.Planning/Organizing -
Prioritizes and plans work activities; Uses time efficiently; Plans
for additional resources; Sets goals and objectives; Organizes and
schedules tasks; Develops realistic action plans.Professionalism -
Approaches others in a tactful manner; Reacts well under pressure;
Treats others with respect and consideration regardless of their
status or position; Accepts responsibility for own actions; Follows
through on commitments.Adaptability - Adapts to changes in the work
environment; Manages competing demands; Changes approach or method
to best fit the situation; Able to deal with frequent change,
delays, or unexpected events.Attendance/Punctuality - Is
consistently at work and on time; Ensures work responsibilities are
covered when absent; Flexibility to work as required and when
needed to address urgent issues.Dependability - Follows
instructions, responds to management directions; Takes
responsibility for own actions; Keeps commitments; Commits to reach
goals; Completes tasks on time or notifies appropriate person with
an alternate plan.Physical Demands: Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. The employee must occasionally lift and/or
move up to 20 pounds.ACT provides equal employment opportunities
(EEO) to all employees and applicants for employment without regard
to race, color, religion, sex, national origin, age, disability or
genetics. In addition to federal law requirements, ACT complies
with applicable state and local laws governing nondiscrimination in
employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training. ACT expressly prohibits any form of workplace harassment
based on race, color, religion, gender, sexual orientation, gender
identity or expression, national origin, age, genetic information,
disability, or veteran status. Improper interference with the
ability of ACT's employees to perform their job duties may result
in discipline up to and including discharge.-CB
Keywords: Advanced Call Center Technologies, LLC., Johnson City , Financial Projects Trainer, Other , Johnson City, Tennessee
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