JohnsonCityRecruiter Since 2001
the smart solution for Johnson City jobs

Virtual Experienced Tax Expert I

Company: Intuit
Location: Johnson City
Posted on: January 12, 2021

Job Description:

Overview Do you have a minimum of 3 season of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year? If you're a tax professional, we need you to help our customers complete thier taxes using TurboTax. You?ll advance our goal of ?Powering Prosperity Around the World? by providing expert guidance and explanations of tax and technical terms to our customers. You?ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. What you'll bring

  • Minimum 3 season of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required.
  • Prior tax preparation experience in a tax practice or retail setting required.
  • College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax
  • Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
  • PTIN required
  • Ability/motivation to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA
  • Strong customer service skills with ability to empathize and instill confidence
  • Ability to work within a team to assist in preparation of accurate tax returns in a timely manner
  • Strong Research skills and the ability to quickly use online resources to find answers
  • Critical thinking and problem solving
  • Persistence and determination
  • Willingness to utilize audio/visual tools to communicate with customers
    • Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
    • Friendly and reassuring on camera
    • Bilingual (English/Spanish) communication skills (written & spoken) a plusFor internal use: tst assoc How you will lead
      • This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/or fully preparing customer tax returns
      • Compiling/preparing tax returns for TurboTax Customers
      • Gathering/organizing and accurately entering customer data in the federal and state tax returns for review
      • Communicate directly with the customer as needed
      • Coordinate customer meetings and follow-up
      • Communicate updates to credentialed tax experts on assigned customers
      • Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
      • Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
      • Will interact with customers utilizing strong written and verbal skills as well as deep customer empathyTypical Deliverables:
        • Accurate and complete customer data entered in tax returns for credentialed tax expert review
        • High quality customer interactions and experiences
        • Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions
        • Proficient with technology and solid knowledge of computer operations and software.
        • Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer
        • Document customer interactions
        • Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Keywords: Intuit, Johnson City , Virtual Experienced Tax Expert I, Other , Johnson City, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Deliver with Grubhub (part time, full time, any time!) - Apply Immediately!
Description: Grubhub Delivery PartnerApply to be a delivery partner with Grubhub and work on your own time Grubhub needs delivery partners like you Are you looking for a flexible way to earn extra cash Deliver (more...)
Company: GrubHub
Location: Knoxville
Posted on: 01/17/2021

Crew Member
Description: The Job: As a SONIC Drive-In Crew Member - which may include Frozen, Fountain, Expo, or Switchboard - your primary responsibility is to provide every guest with a SuperSONIC experience by: Creating (more...)
Company: Sonic
Location: Alcoa
Posted on: 01/17/2021

Make up to $18/hour - Deliver with DoorDash
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Morristown
Posted on: 01/17/2021


Make up to $15/hour - Deliver with DoorDash
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Keavy
Posted on: 01/17/2021

25S Satellite Communication Systems Operator-Maintainer
Description: Communication is a vital part of the military's ability to run successful missions. It's the role of the Satellite Communication Systems Operator-Maintainers to ensure the lines of communication are (more...)
Company: Army National Guard
Location: Knoxville
Posted on: 01/17/2021

Make up to $18/hour - Deliver with DoorDash
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Wartburg
Posted on: 01/17/2021

25U Signal Support Systems Specialist
Description: Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support (more...)
Company: Army National Guard
Location: Knoxville
Posted on: 01/17/2021

Crew Member
Description: Crew Member The Job: As a SONIC Drive-In Crew Member - which may include Frozen, Fountain, Expo, or Switchboard - your primary responsibility is to provide every guest with a SuperSONIC experience by: (more...)
Company: Sonic
Location: Maryville
Posted on: 01/17/2021

19D Cavalry Scout
Description: As a Cavalry Scout, you are the eyes and ears of the armored division. You move ahead of your division, provide reconnaissance, and report vital information back to your commanding officer. You're providing (more...)
Company: Army National Guard
Location: Sweetwater
Posted on: 01/17/2021

91C Utilities Equipment Repairer
Description: If you're interested in a maintenance career, join the Army National Guard as a Utilities Equipment Repairer and help keep operations running smoothly on and off the battlefield. Your primary responsibility (more...)
Company: Army National Guard
Location: Knoxville
Posted on: 01/17/2021

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Johnson City RSS job feeds