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Call Center Customer Service Inbound

Company: Kelly
Location: Johnson City
Posted on: January 12, 2021

Job Description:

Take advantage of this unique temp-to-hire opportunity for a leading manufacturer of high-quality water heater products with manufacturing, research and development and corporate offices located in Johnson City, TN. Kelly-- is currently experiencing a high demand for customer service skilled workers, and we didn't want you to miss out! Start as soon as December 7th! Position:--Call Center Customer Service Inbound Schedule: 8am-5pm first 2 weeks , 11am-8pm after training & work at least 1 Saturday/month Pay rate: $14.00hr, if you are bilingual let me know! Primary Function To provide technical/troubleshooting assistance, general product information, warranty assistance, and parts order processing which requires basic product knowledge of water heaters. Primarily deals with homeowners and one unit applications. Customers are general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is ordered, installed, maintained, and--functional. Technical Specialists work to assist callers in repair rather than replacing equipment. Product specific paid training is provided. Responsibilities 1. Provides world class customer service in a fast-paced customer service center (an average of 60 customer contacts per day) which includes: a. Answering incoming calls and emails, as well as following up on previous issues with customers solving electric and gas water heater equipment issues, b. Documenng call, installing, and product Information Researching product/part information, inputs/documents, and maintains/updates records using multiple web-based systems. 2. Remains educated and up to date on current and new products with technical aspects of water heaters and related equipment. 3. Assess caller's abilities and refer non-service professionals to service providers when needed while following warranty processes. 4. Provides specification information for callers considering purchase including size and related equipment information based on end user needs. 5. Refers callers for purchasing as needed. 6. Inputs product registrations. 7. Serves as the first contact our customers and potential customers have with our company. It is critical to communicate--effectivity--and accurately with consumers while maintaining a professional image and customer friendly disposition. 8. Perform other dues as assigned. 9. Makes warranty related decisions for water heating and related equipment approx. $1500. 10. Other dues may be assigned as needed. Qualifications Prefer mechanically inclined individuals with previous plumbing or electrical experience. Prefer previous call center experience. Must be able to type a minimum of 40 words per minute Demonstrated proficient verbal and written communication skills. Demonstrated troubleshooting and problem-solving skills Software and hardware operation as well as keyboarding experience Willing to work a 40 hour schedule within open hours of operation, 7:00 am - 8:00 pm Monday - Friday; rotational 8:00 am - 6:00 pm Saturday Education: High School Diploma or GED Years of Experience Minimum of 1 year related work experience Company offers:--Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. Why Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly, Johnson City , Call Center Customer Service Inbound, Other , Johnson City, Tennessee

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