DME Customer Service Rep

Company: Careerbuilder-US
Location: Johnson City
Posted on: January 12, 2021

Job Description:

Why our organization and this employment opportunity? Because we believe that work is a vitally important aspect of our lives along with encapsulating a winning culture and great benefits. --- Competitive Compensation, Annual Reviews--- Excellent Employee Benefit Plans (Medical, Dental, Vision, Retirement, etc.)--- Company Paid Basic 20k Life Insurance Policy and Long-Term Disability--- Lucrative Paid Time Off Plan--- Paid Training--- Great Culture and Team Spirt--- Team Building and Corporate EventsJOB OUTLINE: --- Responsible for executing Orthopedic DME (Durable Medical Equipment) order processing (order intake, verification of benefits, records imaging and customer relations).--- Collect, evaluate, and submit all documentation necessary for DME pre-authorization, billing, and patient copays.--- Interact with sales representatives, Healthcare providers and office staff, and patients to obtain required documentation when applicable.--- Track orders to ensure accuracy and timeliness of delivery for billing.--- Negotiate payment terms for equipment and supplies with patients.--- Adhere to all corporate policies and procedures related to the Company's Corporate Compliance/HIPAA Programs. Ensure established practices are compliant with Medicare, CHAP and other regulatory agencies.Job Requirements:APPLICANT REQUIREMENTS: --- Experience with processing Orthopedic DME (Durable Medical Equipment) orders.--- Excellent verbal and written communication skills.--- Knowledge of all aspects of payor systems including: Private/Commercial, Self-Insured Employers, Workers Compensation, and Medicare/Government programs.--- Strong knowledge of Medicare Supplier Standards, ICD9 (ICD-10) Coding and DMEPOS Coding protocols, electronic billing transmittal requirements.--- Highly structured approach with attention to detail and proper documentation of all work.--- Adaptability to handle changing priorities in a high volume, fast-paced work environment.--- Brightree experience preferred, with intermediary experience in Microsoft Office Suite of products (Word, Excel, PowerPoint & Outlook).Professionalism and Communication skills a MUST Background and Drug Screen Required

Keywords: Careerbuilder-US, Johnson City , DME Customer Service Rep, Other , Johnson City, Tennessee