Customer Service Manager

Company: Performance Food Group
Location: Johnson City
Posted on: May 3, 2021

Job Description:

Job DescriptionThe Customer Service Manager position will perform the following duties:* Manages a staff of Customer Service Representatives in a positive, professional manner* Designs the organization for optimal customer service and promote excellence by providing superior service to each customer* Develops and implements customer service strategies to attain budgeted sales dollars* Prepares budget and controls expenses* Determines service requirements and standards* Resolve escalated problems as needed* Ensure accurate and prompt order and credit processingRequired QualificationsRequired Education: High School Diploma/GED or Equivalent ExperienceRequired Experience: 4 - 6 Years in previous customer service, retail and/or cash and carry, sales or warehouse experience. Team lead or supervisory experience.Preferred QualificationsPreferred Education: BachelorsOther: Business management or related areaPreferred Experience: 6 - 10 Years in previous customer service, retail and/or cash and carry, sales or warehouse experience within the foodservice industry . Supervisory experience.Bi-Lingual in (English/Spanish) highly desired.

Keywords: Performance Food Group, Johnson City , Customer Service Manager, Other , Johnson City, Tennessee