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Interactive Teller

Company: Bank of Tennessee
Location: Johnson City
Posted on: May 3, 2021

Job Description:

Your RoleThe primary role of the Interactive Teller is to engage customers via the Interactive Teller Machines (ITMs) by displaying extraordinary presentation and communication skills. This includes, but is not limited to: handling requests for balance information, transfers, loan payments, account research, product information, and customer service on deposit and loan accounts. You'll provide service and support for customers handling routine requests, as well as those that may require extensive research and use of problem-solving skills to identify and resolve issues. The Interactive Teller is a leader in Sales referrals, product knowledge and solutions and is able to identify opportunities to expand our customer's relationship with the Bank. An Interactive Teller must excel in a fast-paced environment with exceptional time management skills, balancing customer interaction via ITMs located at multiple locations. This position takes complete ownership of the customer's needs while meeting the Bank's performance standards.Position QualificationsTo be successful in this role you must:* Have a high school diploma or GED.* Have six months to 1 year previous customer service, banking or retail experience.* Be willing to work flexible shifts to accommodate the extended operating hours of 7:00am to 7:15pm, Monday through Saturday.* Have superior presentation and interaction skills with the ability to perform on camera in a consistently professional manner.* Have the ability to make quick decisions independently.* Have the ability to work autonomously.* Have the ability to efficiently and independently work a video teller station.* Have the ability to listen and identify the needs and wants of a customer.* Have knowledge of various functions of the bank and where to find answers or information as needed.* Have the ability to multi-task and often change focus at hand quickly without getting stressed or overwhelmed.* Have the ability to be self-motivated and self-sufficient with minimal management oversight or supervision.* Have strong attention to detail.* Have the ability to read and comprehend documents such as policies and procedures.* Possess proficient computer skills and be familiar with most Microsoft Office applications.* Possess initiative and be self-driven, results-oriented.Key FunctionsIn this position you will be expected to:* Successfully complete all training programs required for the Interactive Teller position including ITM software/system training, Horizon Teller training, teller transactions, customer service standards, procedures, and other applicable systems training.* Possess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products and services, matched to customer needs.* Effectively and efficiently assist all customers with any banking need, including transactions, account advice, referrals, and product recommendations.* Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriate.* Continuously identify/execute any cross-selling opportunities for the customer while maintaining a strong, working knowledge of all bank products and services.* Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the Bank.* Manage and achieve service standard goals, referral goals, transactional goals, and other key performance indicators as required.* Protect all customers and bank information at all times, adhering to customer privacy and information security policies.* Regularly update the Customer Experience Channel Manager on any customer issues, operational issues or compliance issues.* Effectively manage the operations of the ITMs by managing cash levels and overall maintenance of each terminal.* Maintain compliance with regulations and bank policies and procedures, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.Your TeamAn Interactive Teller must excel in a fast-paced environment with exceptional time management skills. Extraordinary customer service skills and a high level of professionalism must be displayed at all times. You must maintain current knowledge of bank products, services, and fees and provide education regarding the Interactive Teller machines. You'll be accountable for maintaining acceptable performance levels, personally and as a group.Your Organizational ImpactThe Interactive Teller Team is vital to retaining existing customer relationships by providing a seamless user experience with efficiency and accuracy at every contact. Your team will drive customer satisfaction and loyalty, promote the Bank's culture while maintaining acceptable service levels, increasing the Bank's profitability.Our CompanyEmployees of Bank of Tennessee share a common vision and are committed to achieving common goals through teamwork and leadership. Besides being an exciting and progressive financial leader, we offer plenty of employee recognition, idea sharing, and team spirit. Our team is given unlimited opportunity to discover new ways to deliver superior customer service.Physical RequirementsYou will regularly be sitting stationary at a workstation, constantly operating a computer or other office machinery in order to complete your job functions. You will frequently be communicating with other employees through various channels such as talking, listening, and typing.

Keywords: Bank of Tennessee, Johnson City , Interactive Teller, Other , Johnson City, Tennessee

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