JohnsonCityRecruiter Since 2001
the smart solution for Johnson City jobs

Customer Service Clerk

Company: City of Johnson City
Location: Johnson City
Posted on: May 3, 2021

Job Description:

The City of Johnson City, Tennessee is accepting online applications for a Customer Service Clerk in the Water & Sewer department. The Customer Service Clerk performs intermediate skilled clerical work receiving and processing customer service requests and establishing accounts for water, sewer and garbage services; does related work as required. The employee processes telephone inquiries regarding utility questions and concerns; processes walk-in customer's requests for utility questions and services; sells taps and sets up new accounts, transfers and closes accounts; enters new service, disconnects, tap orders and transfers in computer system; resolves problems with over-reads, usage fluctuations, etc.; processes delinquent accounts and processes disconnects; prepares adjustments to accounts for leaks, billing errors or improper application of funds; deals with customer complaints regarding cut-offs, delinquent and non-payment matters; prepares work orders for connects, disconnects, new service, maintenance and repair; prepares vendor's invoices and purchase orders; processes mail; prepares and updates customer service records and reports; maintains active database. Work involves responsibility for the independent performance of customer service and office support tasks with a minimum of close supervision. Customer Service Clerks are required to work on a production basis in the performance of major customer service and record keeping tasks.

Acceptable Experience and Training: high school graduation or GED and some experience in customer service work; or any equivalent combination of work experience and education that provides the required knowledge, skills, and abilities. Pre-employment physical, drug screening and background check required.

EEO/AA




Job Posted by ApplicantPro

Keywords: City of Johnson City, Johnson City , Customer Service Clerk, Other , Johnson City, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Johnson City RSS job feeds