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Customer Service Clerk

Company: City of Johnson City
Location: Johnson City
Posted on: May 3, 2021

Job Description:

The City of Johnson City, Tennessee is accepting online applications for a Customer Service Clerk in the Water & Sewer department. The Customer Service Clerk performs intermediate skilled clerical work receiving and processing customer service requests and establishing accounts for water, sewer and garbage services; does related work as required. The employee processes telephone inquiries regarding utility questions and concerns; processes walk-in customer's requests for utility questions and services; sells taps and sets up new accounts, transfers and closes accounts; enters new service, disconnects, tap orders and transfers in computer system; resolves problems with over-reads, usage fluctuations, etc.; processes delinquent accounts and processes disconnects; prepares adjustments to accounts for leaks, billing errors or improper application of funds; deals with customer complaints regarding cut-offs, delinquent and non-payment matters; prepares work orders for connects, disconnects, new service, maintenance and repair; prepares vendor's invoices and purchase orders; processes mail; prepares and updates customer service records and reports; maintains active database. Work involves responsibility for the independent performance of customer service and office support tasks with a minimum of close supervision. Customer Service Clerks are required to work on a production basis in the performance of major customer service and record keeping tasks.

Acceptable Experience and Training: high school graduation or GED and some experience in customer service work; or any equivalent combination of work experience and education that provides the required knowledge, skills, and abilities. Pre-employment physical, drug screening and background check required.


Job Posted by ApplicantPro

Keywords: City of Johnson City, Johnson City , Customer Service Clerk, Other , Johnson City, Tennessee

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