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Customer Service Specialist 1

Company: Ensemble RCM LLC
Location: Johnson City
Posted on: May 3, 2021

Job Description:

Thank you for considering a career at Ensemble Health Partners!The Specialist of Customer Service performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to, answering patient questions regarding statements, posting guarantor payments, setting up payment plans within Ensemble Health Partners policies, researching and resolving issues with accounts that have been identified by patients, reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening, communicating patient balances, meeting collection goals as set by department, and providing excellent customer service for all Ensemble Health Partners clients. Must have knowledge of all areas of the Revenue Cycle.Customer Service Specialists responsibilities include answering patient questions regarding statements, posting guarantor payments, setting up payment plans within Ensemble Health Partners policies, researching and resolving issues with accounts that have been identified by patients, reaching out to appropriate departments to resolve any requests made by patients, connecting patients with financial counseling department for charity screening, communicating patient balances, meeting collection goals as set by department, and providing excellent customer service for all Ensemble Health Partners clients. Must demonstrate critical thinking, problem solving skills and knowledge of all areas within Revenue Cycle.Communicate and partner with other areas of Ensemble Health Partners to resolve customer service issues.Performs other duties as assignedRequired Minimum Education:High School Diploma or GEDPreferred Education:2 Year/ Associates DegreeMinimum Years and Type of Experience:1-2 years' experience in healthcare industry.Other Knowledge, Skills and Abilities Required:Critical Thinking, Problem ResolutionOther Knowledge, Skills and Abilities Preferred:Experience in physician and hospital operations, compliance and provider relations. Customer Service and Call Center experience preferred.Scheduled Weekly Hours:40Work Shift:All (United States of America)We'll also reward your hard work with:Great health, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/ADPaid time offTuition reimbursementAnd a lot moreEnsemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact our Human Resources Department at 877-692-7780 or Recruitment@ensemblehp.com. This department will make sure you get connected to a Human Resources representative that can assist you.EEO is the LawFMLA Rights - EnglishLa FMLA Espaol

Keywords: Ensemble RCM LLC, Johnson City , Customer Service Specialist 1, Other , Johnson City, Tennessee

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