Customer Service Manager
Company: Performance Food Group
Location: Johnson City
Posted on: May 3, 2021
The Customer Service Manager position will perform the following
- Manages a staff of Customer Service Representatives in a
positive, professional manner
- Designs the organization for optimal customer service and
promote excellence by providing superior service to each
- Develops and implements customer service strategies to attain
budgeted sales dollars
- Prepares budget and controls expenses
- Determines service requirements and standards
- Resolve escalated problems as needed
- Ensure accurate and prompt order and credit processing
Required Education: High School Diploma/GED or Equivalent
Required Experience: 4 - 6 Years in previous customer service,
retail and/or cash and carry, sales or warehouse experience. Team
lead or supervisory experience.
Preferred Education: Bachelors
Other: Business management or related area
Preferred Experience: 6 - 10 Years in previous customer service,
retail and/or cash and carry, sales or warehouse experience within
the foodservice industry . Supervisory experience.
Bi-Lingual in (English/Spanish) highly desired.
Keywords: Performance Food Group, Johnson City , Customer Service Manager, Other , Johnson City, Tennessee
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