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Customer Service Manager

Company: Performance Food Group
Location: Johnson City
Posted on: May 3, 2021

Job Description:

Job Description

The Customer Service Manager position will perform the following duties:

  • Manages a staff of Customer Service Representatives in a positive, professional manner
  • Designs the organization for optimal customer service and promote excellence by providing superior service to each customer
  • Develops and implements customer service strategies to attain budgeted sales dollars
  • Prepares budget and controls expenses
  • Determines service requirements and standards
  • Resolve escalated problems as needed
  • Ensure accurate and prompt order and credit processing

Required Qualifications

Required Education: High School Diploma/GED or Equivalent Experience

Required Experience: 4 - 6 Years in previous customer service, retail and/or cash and carry, sales or warehouse experience. Team lead or supervisory experience.

Preferred Qualifications

Preferred Education: Bachelors

Other: Business management or related area

Preferred Experience: 6 - 10 Years in previous customer service, retail and/or cash and carry, sales or warehouse experience within the foodservice industry . Supervisory experience.

Bi-Lingual in (English/Spanish) highly desired.

Keywords: Performance Food Group, Johnson City , Customer Service Manager, Other , Johnson City, Tennessee

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