Patient Service Representative (FT) Peds Neuro BRMMC - Johnson City, TN
Company: Ballad Health
Location: Johnson City
Posted on: June 10, 2021
SCOPE OF POSITION
The Patient Service Representative is responsible for answering
all incoming calls and routing to appropriate individual.
Scheduling patient appointments and maintaining proper scheduling
information for individual physicians. Responsible for data
retrieval of patient information from computer data base for daily
appointments and telephone calls. This could include making charts,
filing of charts and medical records, copying chart forms, pulling
charts with reports for the physicians to sign off on, purging
charts and pulling charts for audit purposes. Also responsible for
updating any data for established patients. Records and maintains
all patient names, account numbers and chart numbers on a back-up
listing to be used in the event of computer down time. Receives
payments and codes encounter forms with proper payment
distribution, CPT & ICD-9 codes. Patient Service Representative
will greet patients, ascertain nature of business and direct
patient or visitor to the appropriate person. Receives and
registers patients in a courteous and friendly manner. Responsible
for verification of insurance plan to ascertain provider
participation and co pay requirements. Requires copying of
insurance cards and medical records as appropriate. Handle fatal
error reports and refilling of insurance claims. Performs
precertification and referral functions as required by individual
insurance plans. Responsible for the comprehensive and
compassionate collection of all financial and clinical information
necessary to effectively register a patient for services at the
practice location which includes financial screening and
counseling, collecting co pays, data entry of office visit charges
and also collection of unpaid balances. Reconcile daily charge
sheets. Count cash drawers daily, prepare bank deposits of
individual entries on a daily basis, balance credit cards daily,
responsible for daily closing procedure of his/her entries and
ensuring proper account balance, secure all cash at the end of the
day and prepare for night deposits. Check for missing tickets at
the end of the day. Miscellaneous duties may include distributing
the mail, faxing and mailing medical records and securing the
office doors at the end of the day. May require knowledge and use
of up to three computer systems: Medic, SMS and Systoc (depending
on practice location).
MSHA expects all team members to support the VOS initiative by
demonstrating awareness of the VOS system and effectively applying
it to his/her work.
Job duties of this position may require access to protected
patient information (PHI). The team member will be accountable for
appropriate use of the record and compliance with all
confidentiality and security policy and procedures related to use,
access, and disclosure of PHI.
The Patient Service Representative reports directly to the
Office Manager. In the outpatient clinics at Indian Path Pavilion
and Woodridge Hospital, this position reports directly to the
Behavioral Health Outpatient Program Manager.
This position requires a high school diploma or General
Education Degree (GED). Data entry and computer skills essential.
Knowledge of CPT and ICD-9 codes and billing beneficial. Attendance
in both CPT/ICD-9 classes mandatory in first six months of
employment. Some experience with the Medic System is preferred (may
also require some experience with Systoc and SMS). This individual
is entrusted with confidential medical and financial information.
Team member will have access to checks and cash submitted to the
medical practice. Must be able to communicate effectively with
office staff, nurses and physicians. Must have knowledge of current
software or willingness to learn. Must be able to attend seminars
related to job and share the information and knowledge to
co-workers and appropriate medical clinics. Must be able to
interact closely with the public.
Keywords: Ballad Health, Johnson City , Patient Service Representative (FT) Peds Neuro BRMMC - Johnson City, TN, Other , Johnson City, Tennessee
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