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Operational Risk Officer (VP/Hybrid/New Activity Governance)

Company: Citi
Location: Johnson City
Posted on: September 23, 2022

Job Description:

Operational Risk Officer-New Activity Governance In-Business Operational Risk and Control - Global Operations & Fraud Prevention Description This Risk Manager role will be part of the In-Business Operational Risk & Control Organization supporting the Global Operations & Fraud Prevention Leadership. The Risk Manager must have knowledge of Citi operations, as well as adjacent support areas. -The New Activity Governance Manager will play a key role in providing continuous oversight and reporting of emerging items. - In the role, this individual will ensure adherence with the New Activity Policy (the Policy), which establishes the governing provisions for the review, approval and ongoing oversight of new activities at Citi. - Additionally, this person will be responsible for escalation of any issues with the organizations ability to implement change which presents risk to the organization. - Critical to the success of any Change Management Program is the intake, progress, output, and evaluation of "recommended changes." - This individual will be responsible for ongoing reporting to senior leadership of the status of key initiatives within the organization with heightened risk. While this role does not have supervisory responsibility, this person will have to work through many others in the organization to succeed. The Risk Manager will act as a liaison for senior leaders and executives in helping them fulfill the role of change sponsor. The Risk Manager may also provide direct support and guidance to front-line managers and supervisors as they help implement change. Responsibilities include, but may not be limited to:

  • Active participation in all aspects of the Change Management lifecycle, and provide feedback to enable continuous improvement
  • Monitor high impact and select key initiatives during the execution phase and prompt escalation of any challenges
  • Partner with 1LOD stakeholders to ensure the following is completed in accordance with the policy requirements:
    • Completing initial product risk rating and ongoing periodic product risk rating.
    • Managing and monitoring product risk profiles, including emergent occurrence that is potentially relevant to the risk of a Product or Service (for example: a significant operational loss event related to a Product, an Internal Audit or regulatory intervention directed towards a Product, or a major external event which can be read across to a Citi Service) and taking appropriate action.
    • Managing action items assigned by 2LOD to closure.
    • Requesting extensions and managing past due items as appropriate.
    • Coordinate monthly reporting to senior leadership of key items in the Change Management lifecycle which captures the:
      • Status update on key initiatives
      • Severity and RAG ratings for all initiatives
      • Emerging Issues which impact the organization's ability to execute change
      • Engage key stakeholders to drive accountability and ownership with key Business partners and process owners
      • Work closely with colleagues in the Global Operations Team with emerging and ongoing issues and to build a picture of our risk profile in a manner which allows the GOFP Risk & Control leader to understand our existing risk landscape, where our areas of risk and control vulnerability exist and how to work with the Global Operations team to reduce and mitigate Residual risk levels;
      • Knowledgeable about risk systems infrastructure including key processes, coverage and data flows in order to identify risk effectively. -
      • Identify issues and probe beyond symptoms to determine the underlying causes of problems.
      • Ensure there is a strong Escalation culture throughout Global Operations - work to "join the dots globally, if we have an issue/loss event/audit finding etc. in one area could that issue manifest itself in another part of Global Operations. This would include being able to pick up a piece of Root Cause work done in one area and being able to assess applicability in other areas;
      • Ensure transparent and thorough reporting to identify, mitigate, monitor and measure risk in all categories.
      • Build strong relationships with Risk, Control and GOFP leaders; Use excellent communication, leadership and strong management skills to influence a wide range of internal audiences including respective global, product, function, or regional executive management partners and external audiences including regulators and external auditors.
      • Assist in responding to requests for information and documents from the company's internal and external auditors, regulators, and other stakeholders.
      • Maintain Governance Procedures Document that can be shared with Regulators, Internal Audit and internally.
      • Aid in the identification of key risk indicators and works with the business on development and challenging to ensuring correct measures. Qualifications
        • Bachelor's Degree, advanced degree, certification (Six Sigma, PMP, CAPM) a plus
        • 5+ years broad and comprehensive knowledge of consumer operations is preferable
        • Minimum of 6 -10 years of operational risk management, compliance or operations leadership
        • Previous track record that demonstrates successful operational or credit risk management experiences including working on cross functional, strategic initiatives
        • Experience and knowledge of change management principles, methodologies and tools
        • Experience with large-scale organizational change efforts
        • Strong critical thinking and problem-solving skills, with the ability to analyze operational and financial impacts
        • Demonstrated ability to identify emerging risk issues across multiple businesses
        • Ability to coordinate and manage across various business segments and technology disciplines This will be a hybrid position - working on-site and at home a couple of days each week. ------------------------------------------------- Job Family Group: Risk Management ------------------------------------------------- Job Family: Operational Risk ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting ----------------------------- Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Johnson City , Operational Risk Officer (VP/Hybrid/New Activity Governance), Other , Johnson City, Tennessee

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