Operations Admin IFA
Company: H&R Block, Inc.
Location: Johnson City
Posted on: November 22, 2022
What you'll do...
Responsible for providing administrative support within a (Region)
District or Districts in the areas of operational and hiring
support, ordering supplies, and general administrative duties as
related to the overall office's operations.
Function as a single point of contact for technical support for
internal and/or external customers across the entire enterprise.
Serve as liaison between customers, Technology Services functional
areas, management, support groups, and the business units. Utilize
software solutions, knowledge base, personal knowledge, and
computer systems to resolve and track user incidents.
Responsible for end-to-end resolution and ownership of customer
requests or concerns. Closely monitoring requests, communicate with
the customer, and deliver solutions to requests with a sense of
Day to day you'll
* Provides seasonal hiring support in the HRB Gateway hiring system
and administrative support to the District Operations Coordinator
(DOC) supporting the overall district(s) offices.
* Receives communication (written, telephone and electronic) from
offices who have a concern or a need around supplies, facilities or
support. Documents nature of problem, researches solutions, and
resolves issues or escalates to DOC, CSM or DGM as needed.
* Review and verify invoices and prepares payment in Coupa for the
* Provide technical support by communicating via phone, email, and
chat with internal and external customers requiring assistance or
information. Interpret customers' needs and utilize software
solutions and personal knowledge and troubleshooting skills to
identify possible resolutions.
* May remote into office computers in order to resolve technical
* Follow established procedures to handle inquiries and resolve
concerns to ensure customer satisfaction.
* Handle customer communications using incident handling,
escalation, quality measurement procedures, and work
* Use software solutions and computer systems to accurately
document and track customer contacts.
* Adapt to changes in user demands, work environment, and changes
to processes or requirements.
* Maintain a technical working knowledge of product or products
supported by the department.
* Attends training related to the effective and efficient
performance of job duties.
* Other duties as assigned by the District Operations Coordinator
or in partnership with the CSM and/or TSC Supervisor.
What you'll bring to the team...
* High school diploma or equivalent
* 1-3 years Administrative experience
* Customer service experience
* Demonstrated decision making, analytical and problem-solving
* Demonstrated organization, prioritization and project
* Effectively demonstrate oral, written, and interpersonal
communication skills. Ability to interact with all levels of
* Ability to communicate clearly and calmly on the telephone, email
and chat and use effective customer service techniqueswith
associates who may be under stress.
* Some experience, or ability to learn to support Microsoft
operating systems, networking connectivity, computer peripheral
equipment, software applications and remote tools.
* Experience working with Windows Environment
Keywords: H&R Block, Inc., Johnson City , Operations Admin IFA, Other , Johnson City, Tennessee
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