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Part Time Sr. Customer Assistance Representative

Company: Enterprise Holdings
Location: Johnson City
Posted on: November 29, 2018

Job Description:

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time. This position will be based at our 3631 Bristol Highway (Johnson City) location working every Saturday from 8am-4pm, Sunday from 9am-4pm and one day during the week and the starting pay is $12/hr. This is a Part Time position working up to 25 hours per week. + Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors + Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned + Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone + Meet and greet customers in a friendly and timely manner + Provide directions and general assistance + Assist to assess condition of rental upon return + Process returns, check-ins and exit kiosk transactions + Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed + Understand and communicate rental terms and conditions, vehicle features and other services + May sell optional protection products, upgrades, fuel options and other additional equipment + Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance + Clean vehicle interior and exterior by hand or by operating washing equipment when needed + Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing + Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans + Must be at least 18 years old + High school diploma or GED equivalent required + Rising Junior in college preferred + Must have at least 6 months prior customer service, sales, retail or administrative support experience + Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years + No drug or alcohol related conviction on driving record in the past 5 years + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. + Must be able to work the following schedule(s): Saturday from 8am-4pm, Sunday from 9am-4pm and one day during the week + Must be able to work at the 3631 Bristol Highway office in Johnson City External Company Name: Enterprise Holdings External Company URL: www.erac.com Requisition Number: 2018-249321

Keywords: Enterprise Holdings, Johnson City , Part Time Sr. Customer Assistance Representative, Other , Johnson City, Tennessee

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