Customer Service Representative
Company: Advanced Call Center Technologies
Location: Johnson City
Posted on: November 26, 2019
Are you looking for a long-term career opportunity with a company
that will help you get to the next level? Then Advanced Call Center
Technologies (ACT) has an opportunity for you! We are seeking
Customer Service Representatives (CSRs) to join our team.
Affordable benefits for you, your spouse, and/or children after 90
Paid time off and paid holidays after 90 days.
Hourly and overtime pay, with tremendous bonus opportunities.
Flexible full time schedules.
Paid training, so you can be successful even without
Opportunities to advance within the company.
Fantastic supervisors and a positive work environment.
As a Customer Service Representative you will use your excellent
communication and interpersonal skills to receive inbound calls
from consumers and assist them with billing inquiries, payments,
credits, fraud alerts, internet and cell phone services, and
Education requirementsHigh school diploma or GEDExperience
requirementsMinimum of 3 months experience in a customer service
Experience with business lines in Finance and Healthcare and
Account Services is preferred.QualificationsMust be able to
successfully pass criminal background check.
Must be a problem solver with good negotiation skills.
Self-driven and motivated to meet individual service and sales
ResponsibilitiesAnswering calls from customers looking for
assistance with their account. These could include questions on
outstanding balances, credit lines, how to obtain a title, or a
change of address.
Using several computer applications to log and locate information
which will be used to identify, research, and resolve customer
issues, answer questions, or identify a solution.
Responding promptly to customer needs. Asking for the customers
feedback to improve service.
Maintaining confidentiality. Listening to others without
interrupting. Keeping emotions under control, and remaining open to
others' ideas and try new things.
Speaking clearly and persuasively in both positive or negative
situations. Listening and getting clarification. Responding quickly
and effectively to customer questions.
Looking for ways to improve and promote quality. Applying feedback
to improve personal performance. Monitoring your own work to ensure
SkillsProblem solving and good negotiation skills.
Data entry and basic computer skills.
Self-driven and motivated to meet individual goals.
Ability to multitask.Work hoursFull time with various schedules
Still not convinced? Lets sweeten the deal for you.
We want to set you up for career success and to do that we provide
superior training so you can provide world-class support to our
client s customers.
Associates at ACT enjoy a supportive work community that fosters
career growth, offering advancements into an array of industry
verticals and our internal operations. We have an interest in
developing our talent within to move up into management roles! 96%
of the management at Advanced Call Center Technologies started in
the Customer Service role so they understand and can relate to the
work that goes into being an All Star CSR.
Our philosophy is to treat each interaction as an opportunity to
strengthen loyalty between our clients and their customers - and in
turn between us and our clients. To do that, we need to be more
than just an outsourced service provider. We know the most vital
part of any solution, we provide to our clients, is our employees
further that combining People, Process, and Technology, ACT can
becomes a transparent partner and the voice of our customers.
The recruitment and management team are actively reviewing
applicants and scheduling interviews for immediate start dates.
Read over the responsibilities and skills, if you identify with
what it takes to be a stellar CSR, click "Apply now" and let us
know who you are.
ACT provides equal employment opportunities (EEO) to all employees
and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability or genetics. In
addition to federal law requirements, ACT complies with applicable
state and local laws governing nondiscrimination in employment in
every location in which the company has facilities.
Associated topics: agent, clerk, client, csr, customer care
associate, customer service representative, platform support,
product support, technical support, telephone service
Keywords: Advanced Call Center Technologies, Johnson City , Customer Service Representative, Other , Johnson City, Tennessee
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