GENERAL FUNCTION: Provide excellent customer care to customers
regarding daily transactions, addressing inquiries, and problem
resolution, in accordance with Fifth Third Bank policies. Refer
customers to the appropriate business partner for products and
services uncovered during business interactions and/or
ESSENTIAL DUTIES & RESPONSIBILITIES:
A. Promote good customer relations by consistently providing
premier customer satisfaction with a friendly demeanor, can-do
attitude, and willingness to help at all times.
B. Have a developed rapport with the customer base, greet by/use
name, have knowledge of account ownership, be responsive and timely
with correspondence and problem resolution, and display a caring
C. Act with confidence by answering or finding the answers to
customer questions and finding solutions to customer issues.
D. Maintain a position of trust and responsibility by keeping all
customer business confidential.
E. Follow the Bancorp Code of Business Conduct and Ethics and other
related policies, maintaining ethical behavior at all times.
A. Perform daily office responsibilities, working with the Customer
Services Manager, to maintain the efficient operation of the
B. Maintain personally a balancing record that is in line with
policy and have the ability to find and correct outages and to
enlist help as needed for more difficult errors.
C. Maintain knowledge of the bank policies and financial center
procedures, and take responsibility to keep up to date on any
D. Handle consumer and business customer problems with
professionalism, directing more complex issues seamlessly to the
Customer Services Manager, or other management as necessary.
E. Demonstrate sound judgment in decision making, abiding
appropriately to established guidelines and procedures.
A. Consistently meet or exceed sales referrals as set by
B. Continuously increase knowledge and skills through
self-motivation, formal education, seminars and in-house
C. Maintain a well-developed working knowledge of the complete line
of products and services offered, taking responsibility to keep up
to date and request assistance for further development needs.
D. Initiate conversations to uncover customer needs and be capable
of effectively referring customers to business partners for the
selling and cross-selling bank products and services to customers,
so that personal and Bank goals are consistently met and/or
SUPERVISORY RESPONSIBILITIES: N/A