Production Manager
Company: Allied Dispatch Solutions
Location: Johnson City
Posted on: January 8, 2021
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Job Description:
Now Hiring For Experienced Managers !Allied Dispatch Solutions
is a rapidly growing company with a need for experienced managers
to help oversee and empower our great customer service team. Allied
Dispatch Solutions is a 24/7 roadside assistance dispatcher center
serving all 50 US States, Puerto Rico, US Virginia Islands and
Canada. Come be a part of our dynamic and growing team!The Shift
Supervisor is responsible for a team of 10-20 Customer Solutions
Specialists (CSSs), including monitoring and reporting their team's
performance on various company metrics. The role's responsibilities
include answering team members' questions, monitoring the
calls-holding queue, handling difficult cases, and taking in-bound
calls to provide customer service when required.The Shift
Supervisor is a supervisory role and a full-time position for which
the schedule will be relatively set for a specific shift and will
include weekend shifts. The schedule might include some variation
in days and hours to assist with the company's production
management. The role reports to the Shift Lead.Responsibilities
Keywords: Allied Dispatch Solutions, Johnson City , Production Manager, Professions , Johnson City, Tennessee
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