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Desktop Support Technician - Johnson City, TN

Company: AA2IT
Location: Johnson City
Posted on: May 28, 2023

Job Description:

Job Description
Job Summary
We are looking for a Desktop Support Technician for a 3 month contract-to-hire opportunity in Johnson City, TN to provide high-level desktop and IT support.

  • This role requires a minimum of 2+ years of IT support and field hardware break-fix experience.
  • A+ Certification or willing to obtain A+ certification within 90 days.
  • OEM Certifications (Dell/Lenovo Etc.)
  • Apple/Mac Experience
  • Imaging from Network and USB
  • Laptop/Desktop/Printer hardware and software support experience
  • ServiceNOW experience Responsibilities
    • Paid Training.
    • Provide exceptional, daily, On-Site Customer Service interaction with high profile client executives.
    • Provide excellent time management and reporting skills
    • Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
    • Manage triage, troubleshooting and resolution to client scope on IT equipment
    • Occasionally works at heights of 20' to 25', lift equipment training provided
    • Document efforts, issues and resolutions, close cases/tickets daily
    • Insight to PC, Printers, Thin Clients, AP's, Servers, Network switch equipment, MFDs, Tablets

Keywords: AA2IT, Johnson City , Desktop Support Technician - Johnson City, TN, Professions , Johnson City, Tennessee

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