Desktop Support Technician - Johnson City, TN

Company: AA2IT
Location: Johnson City
Posted on: May 28, 2023

Job Description:

Job Description
Job Summary
We are looking for a Desktop Support Technician for a 3 month contract-to-hire opportunity in Johnson City, TN to provide high-level desktop and IT support.
Qualifications

• This role requires a minimum of 2+ years of IT support and field hardware break-fix experience.
• A+ Certification or willing to obtain A+ certification within 90 days.
• OEM Certifications (Dell/Lenovo Etc.)
• Apple/Mac Experience
• Imaging from Network and USB
• Laptop/Desktop/Printer hardware and software support experience
• ServiceNOW experience Responsibilities
  • Paid Training.
  • Provide exceptional, daily, On-Site Customer Service interaction with high profile client executives.
  • Provide excellent time management and reporting skills
  • Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
  • Manage triage, troubleshooting and resolution to client scope on IT equipment
  • Occasionally works at heights of 20' to 25', lift equipment training provided
  • Document efforts, issues and resolutions, close cases/tickets daily
  • Insight to PC, Printers, Thin Clients, AP's, Servers, Network switch equipment, MFDs, Tablets

Keywords: AA2IT, Johnson City , Desktop Support Technician - Johnson City, TN, Professions , Johnson City, Tennessee