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Help Desk- Production Support

Company: Advanced Call Center Technologies
Location: Johnson City
Posted on: September 8, 2018

Job Description:

IT Help Desk Technician

Advanced Call Center Technologies, LLC is seeking an IT Help Desk Technician to join our team. Do you love helping others and resolving technical challenges? If so, apply today!

We offer our employees:


  • Opportunities to advance within, 93" of our leaders were promoted from within.
  • Full Time Schedule: Monday to Friday 8:00am - 5:00pm
  • Fantastic Supervisors and a Positive environment
  • Affordable benefits for you, your spouse, and/or children after 90 days
  • Paid time off and paid holidays after 90 days

    Job Duties:

    • Monitor VRU's and IVR's on an hourly basis
    • Update remote users with corporate antivirus software and any other software updates when applicable
    • Create, troubleshoot and resolve work orders
    • Troubleshoot user issues
    • Monitor Track IT ticketing system
    • Answer Help Desk line
    • Follow up on work orders with requestors
    • Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution
    • Check resolutions on closed work orders daily
    • Produce weekly reports as needed
    • Update critical documentation in a timely manner
    • Administer VPN dual authentication tool


      -CB
      Required education:

      • Some college or

        technical school education

        Required experience:

        • Prior Help Desk or IT

          experience

          Qualifications and

          Experience:

          • Strong verbal and written

            communication skills are required
          • Strong troubleshooting

            skills
          • Must be detail oriented,

            well organized and self-motivated
          • Ability to work with all

            levels of management
          • Must be able to

            effectively work independently and in team environments.
          • Ability to work in a

            fast paced environment and manage time efficiently between multiple priorities.
          • Advanced skills in

            Microsoft Office
          • Active Directory
          • Outlook
          • Familiar with Windows 7

            and 8 environments.

            Join

            our Talent Network today by texting ACTTODAY to 51893

            ACT provides equal employment

            opportunities (EEO) to all employees and applicants for employment without

            regard to race, color, religion, sex, national origin, age, disability or

            genetics. In addition to federal law requirements, ACT complies with applicable

            state and local laws governing nondiscrimination in employment in every

            location in which the company has facilities. This policy applies to all terms

            and conditions of employment, including recruiting, hiring, placement,

            promotion, termination, layoff, recall, transfer, leaves of absence,

            compensation and training. ACT expressly prohibits any form of workplace

            harassment based on race, color, religion, gender, sexual orientation, gender

            identity or expression, national origin, age, genetic information, disability,

            or veteran status. Improper interference with the ability of ACT's employees to

            perform their job duties may result in discipline up to and including

            discharge.

            -CB

            Keywords: Advanced Call Center Technologies, Johnson City , Help Desk- Production Support, Professions , Johnson City, Tennessee

            Click here to apply!

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