Customer Service Representative
Company: TMX Finance Family of Companies
Location: Johnson City
Posted on: March 16, 2020
Customer Service Representative
Johnson City, Tennessee
As a Customer Service Representative ("CSR"), you will use your
love for business, people, and the community coupled with your
passion for customer service to build relationships. You will serve
as a vital contributor to our Store Operations team and demonstrate
your motivation by seizing learning and trainings opportunities to
help launch your career. We'll be an advocate in your growth by
providing you resources to help develop your skillset, turning your
passion into a rewarding career.
Essential Duties and Responsibilities
Provide an exceptional customer experience throughout the full
cycle of the loan or pawn process by educating consumers and making
recommendations based on their financial needs.
Assist in customer account management by accepting payments,
monitoring and managing customer appointments.
Work to meet company set performance standards by leveraging
business-to-business partnership opportunities, obtaining
referrals, participating in and hosting in-store and community
Develop customer relationships to build new business, maintain
store profitability, and further brand loyalty and recognition.
Conduct vehicle appraisals accurately using the assessment
Enter and maintain customer information in the Point of Sale system
with accuracy and integrity.
Uphold compliance with Company policies and procedures, as well as
local, state, and federal laws and regulations.
Utilize personal vehicle to complete bank deposits and other
Company business throughout the work day.
Work efficiently in a rapidly-changing and fast-paced environment
and handle multiple challenging tasks with ease to meet individual
and team performance standards.
Utilize strong interpersonal skills to communication and interact
with customers and team members at all levels.
Ability to maintain a full-time work schedule with regular
in-person attendance, including limited Saturday hours, is required
for this position. A full-time work schedule for this position
includes, at a minimum, 38-hours per week.
--- High School Diploma or equivalent required
--- Excellent verbal and written communication skills
--- Ability to work phone, Point of Sale, Microsoft Office, and
--- Valid driver's license, auto insurance, and personal vehicle to
use throughout the work day (mileage compensated)
--- Must be at least 19 years of age
--- Ability to successfully pass a criminal background check
required, including motor vehicle report, and other background
checks as required, (certain state and local applicant exemptions
--- Physical demands for this position frequently include: the
ability to remain in a stationary position, move about freely
inside and outside of the store, and the operation of mechanical
controls, such as a keyboard
--- Associate's Degree or higher
--- Bilingual English/Spanish is a plus and may be required for
Learn More About Us
The TMX Finance? Family of Companies ("the Company") is one of the
largest consumer specialty finance organizations in the United
States. With companies that include TitleMax?, TitleBucks?, and
InstaLoan?, the Company provides a diversified product offering.
These companies are represented nationwide and their growth has
created a wealth of career opportunities in both our stores and our
corporate offices. If you are looking for a dynamic career with
significant earning potential and advancement opportunities, you've
come to the right place.
The information contained herein is not intended to be an
all-inclusive list of the duties and responsibilities of the job,
nor is it intended to be an all-inclusive list of the skills and
abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. Requirements, skills and abilities included have been
determined to illustrate the minimal standards required to
successfully perform the position.
All TMX Finance? Family of Companies Are Equal Opportunity
Keywords: TMX Finance Family of Companies, Johnson City , Customer Service Representative, Sales , Johnson City, Tennessee
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