Call Center Customer Service Representative (2nd Shift) Monday-Friday
Company: Aerotek
Location: Johnson City
Posted on: January 9, 2021
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Job Description:
Description:--- Handles communications (primarily calls) from
various customers with differing levels of expertise regarding
residential type water heating and related products focusing on
professionalism, ownership, and resolution--- Troubleshoots water
heaters handled by the Residential Technical Support department---
Perform other duties as assigned by the Residential Technical
Support Supervisors and ManagerContractors will be fielding phone
calls from customers who are having issues with their hot water
heaters. Candidates will be responsible for troubleshooting with
candidates via phone what issues they may be having. Must be able
to understand and pick up quick to technical questioning regarding
hot water heaters. Looking for people more technically inclined
with good people skills. HVAC experience. Plumbing. Electrical.
Electronics.Skills:Customer, Service, Customer service, Data entry,
retail, restaurant customer service, clerical, inbound call,
outbound callsTop Skills Details:1+ Year of Customer
ServiceExcellent Data Entry (35+ WPM)Computer Proficient (Web
browsers, Microsoft Office, etc.)Additional Skills &
Qualifications:--- Call Center--- Over the phone experience---
Experience working 2nd shift--- 45+ WPM--- De-escalation or
Collections experienceAbout Aerotek:We know that a company's
success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing-- Client and Talent leader, Aerotek's
people-focused approach yields competitive advantage for our
clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Johnson City , Call Center Customer Service Representative (2nd Shift) Monday-Friday, Sales , Johnson City, Tennessee
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