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Call Center Customer Service Representative (2nd Shift) Monday-Friday

Company: Aerotek
Location: Johnson City
Posted on: January 9, 2021

Job Description:

Description:--- Handles communications (primarily calls) from various customers with differing levels of expertise regarding residential type water heating and related products focusing on professionalism, ownership, and resolution--- Troubleshoots water heaters handled by the Residential Technical Support department--- Perform other duties as assigned by the Residential Technical Support Supervisors and ManagerContractors will be fielding phone calls from customers who are having issues with their hot water heaters. Candidates will be responsible for troubleshooting with candidates via phone what issues they may be having. Must be able to understand and pick up quick to technical questioning regarding hot water heaters. Looking for people more technically inclined with good people skills. HVAC experience. Plumbing. Electrical. Electronics.Skills:Customer, Service, Customer service, Data entry, retail, restaurant customer service, clerical, inbound call, outbound callsTop Skills Details:1+ Year of Customer ServiceExcellent Data Entry (35+ WPM)Computer Proficient (Web browsers, Microsoft Office, etc.)Additional Skills & Qualifications:--- Call Center--- Over the phone experience--- Experience working 2nd shift--- 45+ WPM--- De-escalation or Collections experienceAbout Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing-- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Johnson City , Call Center Customer Service Representative (2nd Shift) Monday-Friday, Sales , Johnson City, Tennessee

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