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Guest Service Agent - WoodSpring Suites - Johnson City

Company: Hotel Management Services
Location: Johnson City
Posted on: November 25, 2022

Job Description:

WoodSpring Suites by Choice Hotel - Johnson City, TN Are you searching for more than a simple work assignment? Join our team and work with a fast-paced, growing company that offers a rewarding work experience and the opportunity to build a career in the hospitality industry. WoodSpring Suites is looking for an energetic Guest Service Agent to apply a smile and friendly attitude while interacting with guests and create a welcoming environment to promote a positive outcome in guest satisfaction. The position offers: Flexible hours (Monday - Sunday as scheduled)
Holiday Pay for scheduled and unscheduled team members
Paid Time Off Programs for part-time and full-time team members
Bonus and/or rewards based on guest satisfaction scores
Cross training for other hotel positions
Free support services for team members and family members
Discounted room rates at participating Choice Hotels Essential Job Functions: Requires excellent customer service and problem solving skills
Must be available to work a variety of shifts including weekends and holidays
Maintains a professional business appearance, attitude and performance
Responsible for guest check-in and check-out
Process reservations, registrations, and extensions based on availability
Obtain all necessary guest information and payments within established standards
Maintains customer's privacy
Demonstrates and promotes a strong commitment to providing the best experience for guests and team members
Demonstrates good communication skills with GM, guests, and other staff members
Responsible for keeping track of shift details
Complies with all safety and security policies Qualifications: Education: High School Diploma or equivalent, or General Education Degree (GED)
Experience: Prior guest service experience in customer service related role
Knowledge: General understanding of common office/front; basic business management practices
Read, comprehend, and follow written procedures
Respond calmly in situations of conflict and stress
Adapt to changes in daily work
Problem solve in a timely manner
Must be able to read, write, and speak English proficiently
Effective with organization, management of time and attention to detail
Effective communication with staff and guests
Effective at multitasking and managing multiple projects at the same time Reports to: General Manager Envoy Hospitality established in 2011, is a fast-paced growing company in the hospitality industry providing full management services for hotel properties under the Choice umbrella. Envoy Hospitality is an Equal Opportunity Employer

Keywords: Hotel Management Services, Johnson City , Guest Service Agent - WoodSpring Suites - Johnson City, Sales , Johnson City, Tennessee

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