JohnsonCityRecruiter Since 2001
the smart solution for Johnson City jobs

Customer Service Representative

Company: Advanced Call Center Technologies
Location: Johnson City
Posted on: December 2, 2019

Job Description:

Are you looking for a long-term career opportunity with a company that will help you get to the next level? Then Advanced Call Center Technologies (ACT) has an opportunity for you! We are seeking Customer Service Representatives (CSRs) to join our team.

We offer:
Affordable benefits for you, your spouse, and/or children after 90 days.
Paid time off and paid holidays after 90 days.
Hourly and overtime pay, with tremendous bonus opportunities.
Flexible full time schedules.
Paid training, so you can be successful even without experience.
Opportunities to advance within the company.
Fantastic supervisors and a positive work environment.

As a Customer Service Representative you will use your excellent communication and interpersonal skills to receive inbound calls from consumers and assist them with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing.
Education requirementsHigh school diploma or GEDExperience requirementsMinimum of 3 months experience in a customer service focused role.
Experience with business lines in Finance and Healthcare and Account Services is preferred.QualificationsMust be able to successfully pass criminal background check.
Must be a problem solver with good negotiation skills.
Self-driven and motivated to meet individual service and sales goals.
ResponsibilitiesAnswering calls from customers looking for assistance with their account. These could include questions on outstanding balances, credit lines, how to obtain a title, or a change of address.
Using several computer applications to log and locate information which will be used to identify, research, and resolve customer issues, answer questions, or identify a solution.
Responding promptly to customer needs. Asking for the customers feedback to improve service.
Maintaining confidentiality. Listening to others without interrupting. Keeping emotions under control, and remaining open to others' ideas and try new things.
Speaking clearly and persuasively in both positive or negative situations. Listening and getting clarification. Responding quickly and effectively to customer questions.
Looking for ways to improve and promote quality. Applying feedback to improve personal performance. Monitoring your own work to ensure quality.
SkillsProblem solving and good negotiation skills.
Data entry and basic computer skills.
Self-driven and motivated to meet individual goals.
Ability to multitask.Work hoursFull time with various schedules available.

Still not convinced? Lets sweeten the deal for you.

We want to set you up for career success and to do that we provide superior training so you can provide world-class support to our client s customers.

Associates at ACT enjoy a supportive work community that fosters career growth, offering advancements into an array of industry verticals and our internal operations. We have an interest in developing our talent within to move up into management roles! 96% of the management at Advanced Call Center Technologies started in the Customer Service role so they understand and can relate to the work that goes into being an All Star CSR.

Our philosophy is to treat each interaction as an opportunity to strengthen loyalty between our clients and their customers - and in turn between us and our clients. To do that, we need to be more than just an outsourced service provider. We know the most vital part of any solution, we provide to our clients, is our employees further that combining People, Process, and Technology, ACT can becomes a transparent partner and the voice of our customers.

The recruitment and management team are actively reviewing applicants and scheduling interviews for immediate start dates. Read over the responsibilities and skills, if you identify with what it takes to be a stellar CSR, click "Apply now" and let us know who you are.

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Associated topics: associate, call center representative, call center specialist, csr, customer service associate, customer service representative, product support, service specialist, telephone, telephone service representative

Keywords: Advanced Call Center Technologies, Johnson City , Customer Service Representative, Sales , Johnson City, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Spectrum Direct Sales Supervisor
Description: Date posted 11/18/2019 Requisition Number: BR Location: United States - North Carolina - Gastonia Area of Interest: Direct Sales, Outside Sales, Sales Position Type: Full Time JOB SUMMARY The SpectrumDirect (more...)
Company: NaviSite
Location: Gastonia
Posted on: 12/8/2019

Insurance Sales Agents! Gain BIG BUCKS from an economic SEISMIC SHIFT!
Description: We put you in front of as many as 10, 15 or more qualified, interested local merchants every week via preset appointments. Show small business owners how to ELIMINATE
Company: Colorado Protection, LLC - zipCCfees
Location: Knoxville
Posted on: 12/7/2019

Patient Service Representative
Description: AllMeds is experiencing tremendous growth and we're looking to open a new office space near downtown Knoxville AllMeds RCM is a premier billing service for specialty physicians nationwide and we're searching (more...)
Company: AllMeds Inc.
Location: Knoxville
Posted on: 12/8/2019


Customer Service Representative
Description: Are you looking for a long-term career opportunity with a company that will help you get to the next level Then Advanced Call Center Technologies ACT has an opportunity for you We are seeking Customer (more...)
Company: Advanced Call Center Technologies
Location: Johnson City
Posted on: 12/8/2019

Immediate Hire!! Outside Sales - Daily Leads Provided!!
Description: Job Details Company Overview Cypress Bay Solutions is looking for outside sales representatives to train immediately to begin selling our products and services Cypress Bay Solutions provides electronic (more...)
Company: Cypress Bay Solutions
Location: Asheville
Posted on: 12/7/2019

Preset Appointments! Financial Sales! Big Bucks!
Description: We do NOT merely save small business owners money on their merchant credit card processing fees.
Company: Colorado Protection, LLC - zipCCfees
Location: Asheville
Posted on: 12/8/2019

Guest Service Representative P/T (PM Shift) - SpringHill Suites Charlotte University Research Park -
Description: Here's To Your Journey with Springhill Suites SpringHill Suites by Marriott offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you''ll provide our guests with a (more...)
Company: Marriott International, Inc.
Location: Gastonia
Posted on: 12/8/2019

Outside Sales Representative
Description: Overview Success Profile Testimonial Trending Rewards Responsibilities Earn More Faster in Outside Sales 2,500 Training Bonus Salary Unlimited Commission Looking for a front-line sales position (more...)
Company: NaviSite
Location: Gastonia
Posted on: 12/8/2019

Bank Sales and Service Representative (Teller)
Description: SunIRef:Sales:title Bank Sales and Service Representative Teller First Citizens Bank Trust Company 973 reviews - Asheville, NC 28802 First Citizens Bank Trust Company 973 reviews Read what people (more...)
Company: First Citizens Bank & Trust Company
Location: Asheville
Posted on: 12/7/2019

Customer Service+Sales Rep --PAID TRAINING--
Description: SunIRef:Sales:title Customer Service Sales Rep --PAID TRAINING-- Convergys 22,916 reviews - Hickory, NC 28602 11.50 an hour Convergys 22,916
Company: Convergys
Location: Hickory
Posted on: 12/8/2019

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Johnson City RSS job feeds