Claim Center Coach and Performance Manager
Company: First Horizon Bank
Location: Maryville
Posted on: April 24, 2024
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Job Description:
Location: On site in Maryville, TN, or Knoxville, TN.
Position Overview:The position manages the performance of Claim
Center associates who are challenged to provide an elite level of
service to the bank's clients. - This includes, but is not limited
to, ensuring quality and productivity goals are met. - This leader
oversees direct support staff who handle adjudication of various
types of fraud and dispute claims. - - Direct report associates are
responsible for claims processes, which include fact gathering,
investigation, direct client contact, and actions for resolution to
ensure necessary regulatory expectations are maintained. -
The leader supports and leads the team ensuring policies,
procedures, and other efforts designed to effectively resolve
client claims are adhered to without fail. - They are also
responsible for schedule adherence, employee conduct, and team
performance goals.
He/she will monitor communications with clients and internal
business partners for timeliness and quality, providing effective
feedback to individuals and teams to shape behavior and results;
coaches, develops, mentors, and expands the expertise of the Claim
center associates to enable them to deliver a stellar client
experience at the point of contact.
Maintains a highly knowledgeable, competent, and
technology-literate team. Displays a personal example of
professional conduct and commitment to associates and First
Horizon.
Essential Duties and Responsibilities:
Education and/or Work Experience Requirements: -
Physical Requirements:
Benefit Highlights:
Medical with wellness incentives, dental, and vision -
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- -
Follow Us:
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that
starts with our associates, our clients, and the communities we
serve. We do this by elevating equity, providing capital and
counsel, and committing to excellence in everything we do.
About Us:
First Horizon Corp. (NYSE: FHN), with $89.1 billion in assets as of
December 31, 2021, is a leading regional financial services
company, dedicated to helping our clients, communities and
associates unlock their full potential with capital and counsel.
Headquartered in Memphis, TN, the banking subsidiary First Horizon
Bank operates in 12 states across the southern U.S. The Company and
its subsidiaries offer commercial, private banking, consumer, small
business, wealth and trust management, retail brokerage, capital
markets, fixed income, mortgage, and title insurance services.
First Horizon has been recognized as one of the nation's best
employers by Fortune and Forbes magazines and a Top 10 Most
Reputable U.S. Bank.Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: First Horizon Bank, Johnson City , Claim Center Coach and Performance Manager, Education / Teaching , Maryville, Tennessee
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